Lightico

MARCH 5, 2025

The Persistent Friction Between Compliance, IT, and CX Enterprises have always struggled to balance regulatory compliance, IT development, and customer experience (CX). Traditionally, compliance requirements have introduced friction in CX, resulting in delays, cumbersome customer journeys, and lower satisfaction. The result?

Compliance 52

Compliance CX Customer Experience Healthcare 52

Uniphore

NOVEMBER 17, 2021

The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. In this article, we explore how AI-powered speech analytics are helping wealth management firms to: Comply with Record-Keeping Regulations. The post Keeping Compliance Under Control appeared first on Uniphore.

Compliance 130

Compliance Actionable Insights AI Sales 130

eglobalis

DECEMBER 4, 2024

Assertions that advancements in artificial intelligence (AI) and automation will replace human-led CX strategies overlook the complexity of customer relationships, the role of cultural nuances, and the limitations of technology in addressing human-centric needs across both B2B and B2C environments.

B2B 367

B2B Artificial Intelligence AI CX 367

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

SurveySensum

MARCH 10, 2025

It goes beyond just words; it identifies sentiment, intent, and patterns using AI and NLP. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. Using AI, Conversational Analytics detects whether customer feedback is positive, neutral, or negative.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Intercom

JANUARY 20, 2025

Here, we dive into the key areas that make Fin the standout AI agent for fintech companies. Fin AI Agent can deliver value straight away by resolving the bulk of these issues, and freeing up more bandwidth for the human support team to focus on more complex topics.

Customer Service 91

Customer Service Compliance AI Education 91

Win the Customer

DECEMBER 23, 2024

The customer service landscape is undergoing a seismic shift, driven by the rapid advancements in Artificial Intelligence (AI). This blog post will explore key AI trends shaping the future of customer service and discuss their implications for product development.

AI 59

AI Customer Service E-commerce Social Media 59

Win the Customer

DECEMBER 26, 2024

In today’s rapidly evolving digital landscape, artificial intelligence (AI) is transforming the way businesses interact with their customers. From chatbots and virtual assistants to personalized recommendations and predictive maintenance, AI is revolutionizing customer experience (CX). Here are some key considerations: 1.

AI 59

AI CX Artificial Intelligence Legal 59

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. This article delves into what Agentic AI is, how AI Agents in Auto Finance operate, and how Intelligent Document Processing (IDP) serves as a cornerstone for this transformation. Plan multistep tasks or strategies using that data.

Finance 52

Finance AI Compliance Machine Learning 52

Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? With conversational artificial intelligence (AI) and automation. Conversational AI and automation can solve many self-service woes. Download the Article.

Healthcare 246

Healthcare Artificial Intelligence CX Compliance 246

Navedas

FEBRUARY 1, 2025

Retrieval Augmented Generation (RAG) is revolutionizing industriesranging from construction and bid management to customer service, compliance, and enterprise automationby merging real-time data retrieval with large language models (LLMs).

Customer Service 100

Customer Service Construction Compliance AI 100

CommBox

NOVEMBER 19, 2024

CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], This investment follows PSG Equity’s original 2021 investment and will be used to help expand CommBox’s global footprint and enhance its innovative AI-powered solution. Dvir Hoffman. A primary roadblock? Security concerns.

AI 52

AI Customer Experience Healthcare Compliance 52

SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. It uses NLP and AI to extract insights, detect sentiment, and identify common customer issues, trends, and opportunities for improvement.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Hodusoft

MARCH 12, 2025

How AI-Driven Contact Centers Can Improve Loan Approvals & Debt Recovery If you are in the banking and finance sector you know how demanding and sensitive the industry is. This is where AI-powered tools can make a real difference. The sector faces a lot of challenges, especially when it comes to approving and recovering loans.

Contact Center 52

Contact Center AI Machine Learning Finance 52

Uniphore

NOVEMBER 9, 2021

Contact centers can adapt to a post-pandemic world and be future-ready with conversational AI and automation. Over a year after the onset of the pandemic, contact centers are looking to transform and enrich their operations with conversational AI and Automation technologies.

Contact Center 130

Contact Center AI Compliance Technology 130

CSAT.AI

MAY 31, 2023

The right tools track your service level agreement compliance and evolve your SLAs. Agent Compliance Support with CSAT.AI CSAT.AI, an AI powered app integrated with Zendesk, allows you to go further in tracking your SLA compliance. Generative AI Summaries Automate your ticket summaries with CSAT.AI.

Compliance 85

Compliance Sentiment Analysis AI Customer Relationship 85

ECXO

APRIL 24, 2024

Trust and Security: Large organizations prioritize security and compliance, areas where SAP, Oracle, and Salesforce have demonstrated competence. As we consider the evolving landscape of technology, one final question remains for our contemplation: Will AI significantly enhance software design and human perception in the future?

CX 317

CX B2B Compliance Sales 317

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. The use of AI in market analysis goes beyond merely identifying trends.

AI 156

AI Customer Experience Legal Manufacturing 156

NGDATA

MAY 16, 2024

Community banks face compliance challenges due to regulations and limited resources. AI offers solutions to streamline compliance processes and free up resources for customer-focused activities. Source The post Navigating compliance in community banking: AI brings opportunity appeared first on NGDATA.

Compliance 52

Compliance AI 52

Intercom

FEBRUARY 27, 2025

But the limitations game operators face are increasingly becoming a thing of the past as LLM-powered AI agents like Intercoms Fin transform support operations and enable VIP-level service for every player at scale. With Fin AI Agent, we’re streamlining their support experience.

Gaming 52

Gaming Compliance AI Sports 52

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). From enhancing personalization to improving service efficiency, AI offers significant benefits. Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth.

AI 97

AI Artificial Intelligence CX VOC 97

Lightico

SEPTEMBER 5, 2024

Despite advances in compliance, automation, and multi-channel capabilities, LOS systems can fall short of delivering their full potential, particularly when it comes to optimizing the front-end customer experience and overall operational efficiency. These are crucial functions, but they only address one side of the lending equation.

AI 98

AI Compliance Non-Profits Technology 98

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. Close to 79% of global contact centers will invest in AI to improve reach, productivity, and data analytics capabilities over the next few years. which can be streamlined with an AI-powered chatbot. DOWNLOAD NOW.

AI 98

AI Customer Service Compliance Contact Center 98

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. Close to 79% of global contact centers will invest in AI to improve reach, productivity, and data analytics capabilities over the next few years. which can be streamlined with an AI-powered chatbot. DOWNLOAD NOW.

AI 98

AI Customer Service Compliance Contact Center 98

CommBox

OCTOBER 18, 2023

This transformation is powered by the rapid emergence of conversational AI and generative AI. These cutting-edge AI tools have become invaluable in enhancing customer experiences and streamlining operations, especially in customer service and support.

AI 98

AI Customer Service CX E-commerce 98

ECXO

AUGUST 15, 2023

Gartner predicts that by 2024 60 percent of the data used to develop AI and analytics applications will be synthetically generated. Getting the privacy, security, and compliance aspects right. What Are Some of the Biggest Challenges to Doing This Well? Augmenting the customer profile with synthetic data that is realistic and useful.

Manufacturing 294

Manufacturing Artificial Intelligence Legal Machine Learning 294

Helpt

MAY 31, 2024

We're at a crucial point in AI with all the focus on AI customer support and its impact on customer satisfaction. Both of these companies are using AI in their customer support but the results are starkly different: one is using chatbots to cut costs while the other is using AI to increase productivity and expand the scope of the role.

Customer Satisfaction 98

Customer Satisfaction AI Sentiment Analysis Customer Experience 98

ECXO

DECEMBER 4, 2024

This interaction can be scaled using automation tools and AI, making it easier to manage a larger customer base. Strategic Orientation : Aligning with clients’ business goals and helping them optimize long-term outcomes, such as efficiency, safety, and compliance.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. In other words, better CX can improve patient retention.

Healthcare 147

Healthcare Net Promoter Score CX Artificial Intelligence 147

Execs In The Know

MARCH 7, 2024

At the heart of this transformation lies the unique relationship between generative AI and big data. As financial institutions (FIs) face greater competition and steeper customer expectations, it’s clear that the convergence of generative AI and big data is not just a trend but a necessary paradigm shift.

AI 111

AI Actionable Insights Innovation Compliance 111

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace.

CX 59

CX Artificial Intelligence Outlook AI 59

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

SurveySensum

FEBRUARY 4, 2025

Before diving right into the specifics, lets talk about the what and the why of GDPR compliance for survey platforms. Understanding GDPR Compliance for Survey Platforms Lets talk about the nitty-gritty of GDPR compliance and its importance for survey platforms. What is GDPR Compliance?

Compliance 52

Compliance Start-ups Healthcare AI 52

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?

AI 98

AI Unstructured Data Engineering CRM 98

eglobalis

SEPTEMBER 16, 2024

Technologies such as automation, AI-driven insights, and omnichannel platforms are essential to optimize customer interactions across all touch-points. Globally , integrating a global digital platform with features like multilingual support and region-specific compliance tools will ensure consistency and efficiency across markets.

B2B 329

B2B Customer Experience Touchpoint B2C 329

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Fully transparent lead funnels are not only critical to conversions, but also compliance. Kaye Chapman @kayejchapman. Bryan Weinstein @call4health. Sam Fernandez @StudentMatch.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Ameyo Callversations

JULY 12, 2022

New and improved Artificial Intelligence (AI) techniques are the result of rapid growth in computing abilities that enable machines to learn with least human supervision. Particularly in the healthcare industry that is ripe with so many use cases of AI, there is significant headroom for growth. What is Conversational AI?

Healthcare 98

Healthcare AI Artificial Intelligence Technology 98