ECXO

DECEMBER 4, 2024

This interaction can be scaled using automation tools and AI, making it easier to manage a larger customer base. GE Aviation : GE Aviation provides aircraft engines and associated services. SaaS Companies – SaaS customer success teams often interact with their clients virtually through emails, video calls, or in-app messages.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

SurveySensum

MARCH 10, 2025

It goes beyond just words; it identifies sentiment, intent, and patterns using AI and NLP. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. Using AI, Conversational Analytics detects whether customer feedback is positive, neutral, or negative.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. This enriched understanding helps designers create products that better meet consumer needs.

AI 156

AI Customer Experience Legal Manufacturing 156

Callminer

NOVEMBER 9, 2020

For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI. noted that call centers with banks and call center agents fall victim to social engineering.

Contact Center 345

Contact Center Engineering Scorecard Retail 345

CommBox

DECEMBER 17, 2024

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. Plus, we achieved PCI SAQ D compliance For Merchants. That’s 70 total new features and functionalities in a single year.

Innovation 52

Innovation AI Compliance Engineering 52

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Fully transparent lead funnels are not only critical to conversions, but also compliance. Kaye Chapman @kayejchapman. Bryan Weinstein @call4health. Sam Fernandez @StudentMatch.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Data security and compliance should be prioritised to protect sensitive customer information. As we mentioned earlier, customers know the value of their data. They want to be seen as individuals. It’ll be worth it.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?

AI 98

AI Unstructured Data Engineering CRM 98

Zendesk

OCTOBER 17, 2022

But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. Advantages of AI. Security and compliance. trillion in value by 2025.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Ameyo Callversations

JULY 12, 2022

New and improved Artificial Intelligence (AI) techniques are the result of rapid growth in computing abilities that enable machines to learn with least human supervision. Particularly in the healthcare industry that is ripe with so many use cases of AI, there is significant headroom for growth. What is Conversational AI?

Healthcare 98

Healthcare AI Artificial Intelligence Technology 98

Sprinklr

AUGUST 6, 2021

It should utilize customizable brief templates, enhanced workflow engines, powerful AI-driven dashboards, and other tools to help you bring your vision to your audience and keep your teams aligned. With features like digital asset managers and smart compliance tools, you can boost productivity and meet your compliance needs.

CXM 144

CXM Compliance Social Media AI 144

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent.

E-commerce 130

E-commerce Innovation Compliance AI 130

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. They were designed to help your agents deliver a better customer experience.

AI 82

AI Customer Service Contact Center Artificial Intelligence 82

Sprinklr

OCTOBER 22, 2021

Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Financial services companies and their advisors need to think about risk in two broad categories: regulatory compliance and brand compliance. Regulatory compliance.

Social Media 52

Social Media Compliance AI Government 52

Gainsight

FEBRUARY 10, 2025

Thats exactly why we acquired Staircase AI. Building an AI-powered customer intelligence platform isnt something you hack together overnight. Building an AI-powered customer intelligence platform isnt something you hack together overnight. Thats why Staircase AI doesnt force users into yet another dashboard. The reality?

AI 52

AI Compliance Artificial Intelligence Data Entry 52

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. They were designed to help your agents deliver a better customer experience.

AI 72

AI Customer Service Contact Center Artificial Intelligence 72

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Callminer

AUGUST 1, 2017

Compliance missteps occur. Jack is also the founder and CEO of FM Outsource, an award winning digital customer service outsourcing solution, and a regular public speaker on customer service, customer experience, AI, and automation. Next would be AI. This juggling act severely impacts lead quality and quantity. Errors happen.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. How Can AI Help in Overcoming Challenges in the Healthcare Sector? Read on and thank us later.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing. For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies.

AI 52

AI Sales Artificial Intelligence ML 52

Execs In The Know

JUNE 26, 2023

AI driven customer service automation has taken a leap forward with recent AI advances. However, with the emergence of more powerful AI, such as the Large Language Models (LLMs) used inside OpenAI’s ChatGPT, customer support platforms like Quiq can now handle more complex and open-ended questions with greater finesse.

CX 96

CX AI Compliance Engineering 96

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Applications that Improve the Customer Journey. Technology. How it Works. Customer Benefit.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Sprinklr

OCTOBER 13, 2021

Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. He works with courageous leaders on how to develop an innovation culture, explore new growth engines, and transform their businesses. Zig Ziglar.

Social Media 101

Social Media CXM Social Listening Compliance 101

Zendesk

APRIL 7, 2023

But as the company grew, it became too costly to keep dedicating engineering resources to maintaining these systems. AI is a good example. It can take anywhere from $20K to $100K to build and implement your own AI solution. Training an AI model can take six months or more. In 2012, GitHub moved to the Zendesk CX platform.

Compliance 52

Compliance AI Gaming Start-ups 52

VOZIQ

AUGUST 16, 2024

Businesses are eager to tap into the power of AI of late. According to a PwC study , AI is projected to contribute $15.7 study (subscription required) highlighted that AI projects are taking twice as long to pivot from the planning stage to full-scale launches. This difficulty can hinder financial backing for their AI project.

AI 40

AI Machine Learning Compliance Government 40

Execs In The Know

JANUARY 8, 2023

How can you use technology to re-orchestrate or re-engineer your operating environment? An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing. Attended AI for agents frees up their capacity to work on empathy with the customer.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. Peter Abah.

Contact Center 210

Contact Center CRM Technology Technology 210

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

Hodusoft

JULY 3, 2024

To paraphrase Microsoft’s founder Bill Gates, enterprise contact centers need software that is a great combination between artistry and engineering. As the name suggests, enterprise contact center software is a software solution that’s specially engineered for enterprise contact centers. What Is Enterprise Contact Center Software?

Contact Center 52

Contact Center Social Media Compliance Engineering 52

Zendesk

FEBRUARY 29, 2024

Auralis (Support) is a comprehensive AI-powered service designed to improve customer service by offering a range of AI tools such as chatbots and intelligent automation. Support Sidekick AI (Support) uses your Zendesk history and GPT so your agents can send better responses for less.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

DMG Consulting

JANUARY 17, 2019

Organizations are starting to engineer service experiences that combine the best of self-service automation with human-assisted elements, a win-win for enterprises looking to reduce operating costs. At the same time, customers benefit from individualized customer experiences.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

Execs In The Know

FEBRUARY 14, 2023

In the context of AI, ‘supervision’ is the component of training where an external entity, usually human, provides “correct” answers to the AI as it learns its way forward. However, removing supervision also means that the AI might learn incorrect behavior.

CX 52

CX AI Compliance Gaming 52

Execs In The Know

FEBRUARY 28, 2025

In the race to implement generative AI, many customer experience leaders are discovering an uncomfortable truth: technology alone doesn’t deliver transformative results. This means thinking through: Where deterministic automation makes sense Where human judgment should remain How transitions between AI and humans will work 5.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

In the race to implement generative AI, many customer experience leaders are discovering an uncomfortable truth: technology alone doesn’t deliver transformative results. This means thinking through: Where deterministic automation makes sense Where human judgment should remain How transitions between AI and humans will work 5.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52