Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Kaye Chapman @kayejchapman.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Callminer

DECEMBER 17, 2019

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. ” – 88 Call Center Statistics You Must Read: 2019 Data Analysis & Market Share , Finances Online; Twitter: @Financesonline. Call Center Finance Statistics.

Contact Center 207

Contact Center Finance AI Innovation 207

Uniphore

NOVEMBER 11, 2021

For the finance industry, the global pandemic was a watershed moment. Today, conversational AI is helping businesses capitalize on every customer interaction across every channel. Today, conversational AI is helping businesses capitalize on every customer interaction across every channel. Download Now.

Net Promoter Score 130

Net Promoter Score Contact Center Finance NPS 130

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

Lightico

SEPTEMBER 5, 2024

Despite advances in compliance, automation, and multi-channel capabilities, LOS systems can fall short of delivering their full potential, particularly when it comes to optimizing the front-end customer experience and overall operational efficiency. These are crucial functions, but they only address one side of the lending equation.

AI 98

AI Compliance Non-Profits Technology 98

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?

AI 98

AI Unstructured Data Engineering Start-ups 98

Lightico

JANUARY 28, 2024

The world of Auto Finance is marked by a paradox – while the industry fuels the consumers auto dreams, the behind-the-scenes reality is often obscured by mountains of paperwork. From loan applications, support income documents, welcome letters, to vehicle titles, the sheer volume of documents is staggering.

Finance 52

Finance AI Artificial Intelligence Data Entry 52

Lightico

JULY 8, 2021

Update: Due to the coronavirus outbreak, many of the planned auto finance conferences have been postponed or canceled. Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance.

Finance 52

Finance Compliance Retail Innovation 52

Lightico

MARCH 19, 2024

The UK car finance industry is currently facing a significant challenge as the Financial Conduct Authority (FCA) investigates past lending practices. This would further strain bank finances and potentially damage their reputation within the regulatory landscape.

Finance 52

Finance Compliance Data Entry Legal 52

Uniphore

NOVEMBER 16, 2021

More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Using conversational AI to automate ACW improves the experience for both your customers and your agents, while driving productivity and accuracy. And shift we did.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

CommBox

OCTOBER 5, 2021

That’s why WhatsApp developed an API interface that allows you to integrate external tools such as Commbox, an AI-powered WhatsApp chatbots creation platform. Commbox WhatsApp Chatbots – Utilize AI in WhatsApp API. AI and process automation capabilities. GDPR security compliance. About Commbox .

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. This is where IDP steps in.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Uniphore

DECEMBER 17, 2021

That’s where conversational artificial intelligence (AI) and automation can help. Source: “ United Healthcare, Humana Top Healthcare Satisfaction Ratings ,” Nathan Eddy, Healthcare Finance, September 2021. AI Adoption in Healthcare. 83% of healthcare organizations have an AI strategy in place. In-call guidance.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Hodusoft

FEBRUARY 1, 2023

The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. What to look for in a business phone system for banking and finance?

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. IDP eliminates this risk factor by extracting data with exceptional accuracy using advanced algorithms and AI. This aspect of IDP should not be overlooked.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

CommBox

AUGUST 4, 2021

AI Technology is rapidly developing and is used to automate business processes and switch a significant amount of the human workforce to machines. To avoid these costs, financial organizations must implement an AI-based customer service platform that can use service chatbots to solve most issues without the need for human intervention.

Artificial Intelligence 98

Artificial Intelligence Omnichannel Finance Compliance 98

SurveySensum

DECEMBER 4, 2024

Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Follow the above-mentioned practices to improve the NPS finance. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Callminer

SEPTEMBER 1, 2020

Downtime encouraged participants to check out virtual trivia, live artificial intelligence (AI) and analyst think tanks, an exhibit hall staffed by lively sponsors, a scavenger hunt and more — all from the comfort of home. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Lightico

MAY 28, 2024

The financial services industry, particularly auto finance and banking, has long relied on human expertise to navigate the complexities of loan approvals. But with the rise of artificial intelligence (AI), a new question emerges: should AI take the wheel entirely, or act as a co-pilot alongside human loan officers?

AI 52

AI Compliance Artificial Intelligence Finance 52

Callminer

AUGUST 1, 2017

Compliance missteps occur. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. Next would be AI. Many agents end up with multiple tabs open on their screens, flipping between them to complete the inquiry generation process.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Lightico

JUNE 6, 2024

Organizations, whether its banks, auto finance, or insurance, face an overwhelming influx of documents as part of their normal customer facing operations. Especially, when manual entry requires, for compliance reasons, the dreaded “stare & compare.” AI Decisioning: Is Fully Autonomous Worth It?

AI 52

AI Unstructured Data Machine Learning Compliance 52

CommBox

FEBRUARY 2, 2022

A WhatsApp business chatbot is an AI-powered conversational assistant created to engage customers automatically via the WhatsApp messaging app. They don’t need unique training to be knowledgeable in areas such as insurance or banking; AI does all the work. . Utilize AI Capabilities – Superpower Your Chatbot .

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

Comm100

JANUARY 29, 2021

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

Technology 59

Technology Technology AI Artificial Intelligence 59

Comm100

OCTOBER 30, 2020

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

Technology 59

Technology Technology AI Artificial Intelligence 59

Lightico

NOVEMBER 13, 2023

Allowing due date changes can help borrowers better manage their finances by aligning their car loan payments with their income schedule. 5 Regulatory Compliance In some jurisdictions, there may be regulations or guidelines that encourage or require lenders to provide flexible payment options to borrowers.

Finance 52

Finance Government Legal Customer Satisfaction 52

Hodusoft

JANUARY 8, 2025

As another notable quote on microfinance goes, “Microfinance is the democratization of finance, empowering individuals at the grassroots level to shape their own economic destinies!” By Communicating About Regulatory Policies Regulatory compliance is critical in the microfinance sector. percent in the last five years.

Contact Center 52

Contact Center Finance Customer Satisfaction Transportation 52

Lightico

SEPTEMBER 11, 2023

Digital transformation has become more than just a buzzword in the auto finance industry. The Current State of Digital Transformation in Captive Auto Finance Captive auto lenders have come a long way in digitizing the initial stages of the customer journey. These risks can result in costly fines and reputational damage.

Finance 52

Finance Compliance Unstructured Data Manufacturing 52

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing. For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies.

AI 52

AI Sales Artificial Intelligence ML 52

CommBox

JANUARY 19, 2022

AI-powered bot © Unsplash. Commbox is a leading AI-powered omnichannel customer communication platform that allows you to manage all your communication from one smart interface. Additionally, Commbox allows you to create smart conversational chatbots powered by AI and machine-learning capabilities. GDPR security compliance.

B2B 98

B2B Omnichannel Retail Machine Learning 98

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

AI 52

AI CX Artificial Intelligence Compliance 52

Callminer

AUGUST 6, 2019

Ensure security and compliance. A vendor that cannot give you this simple request may be hiding something.” – Nestor Gilbert, Call Center CRM Software – How to Choose the Right Fit , Finances Online; Twitter: @Financesonline. Consider AI-driven solutions to help your reps. How does AI help customer service agents?

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Lightico

JULY 27, 2023

With an array of innovative tools at its disposal, Lightico streamlines processes such as document collection, e-signatures, ID Verification and payments, all while ensuring compliance and security. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Zendesk

OCTOBER 31, 2022

Zoom Contact Center (Support) is an AI-powered, omnichannel contact center platform that helps businesses provide prompt, accurate, and personalized responses to their customers over a variety of channels. Zoom Contact Center. SanctionsCheck (Support) helps you easily establish customers’ identity inside Zendesk quickly.

Contact Center 98

Contact Center Finance Compliance Omnichannel 98

Lightico

APRIL 18, 2024

This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. IDP uses AI and machine learning to automate capturing, classifying, extracting, and interpreting data from various documents. IDP, on the other hand, utilizes AI to overcome these limitations.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

Hodusoft

JANUARY 1, 2024

Digital banking can easily adopt and integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and others to enhance customer service experience. Convenience and Ease of Access Using remote financial services, customers can easily manage their finances from anywhere at their convenience.

Finance 52

Finance Compliance Artificial Intelligence ML 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Features & Usability Key features include dynamic dashboards, role-based reporting, and Ask Athena, its AI tool for identifying sentiment trends.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40