Comm100

DECEMBER 8, 2024

AI chatbots are making this a reality, revolutionizing how students interact with their schools. Enhance student engagement and streamline processes with Comm100 Transform student support with Comm100s AI chatbot. AI chatbots can handle routine inquiries, allowing human advisors to focus on complex, personalized advising tasks.

Gaming 52

Gaming Education Compliance AI 52

SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. It uses NLP and AI to extract insights, detect sentiment, and identify common customer issues, trends, and opportunities for improvement.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

ECXO

AUGUST 15, 2023

Gartner predicts that by 2024 60 percent of the data used to develop AI and analytics applications will be synthetically generated. Getting the privacy, security, and compliance aspects right. What Are Some of the Biggest Challenges to Doing This Well? Augmenting the customer profile with synthetic data that is realistic and useful.

Manufacturing 294

Manufacturing Artificial Intelligence Legal Machine Learning 294

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. The use of AI in market analysis goes beyond merely identifying trends.

AI 156

AI Customer Experience Legal Manufacturing 156

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. Generative AI is Revolutionizing Player Support What was once a buzzword is now a core component of how companies engage with players.

Gaming 52

Gaming AI Social Media Compliance 52

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace.

CX 59

CX Artificial Intelligence Outlook AI 59

CommBox

DECEMBER 17, 2024

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. Plus, we achieved PCI SAQ D compliance For Merchants. That’s 70 total new features and functionalities in a single year.

Innovation 52

Innovation AI Compliance Engineering 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. NLP is a branch of computer science focused on enabling AI to interpret and respond to human language at a human ability level. With every use an AI learns and improves. AI is trainable.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. They were designed to help your agents deliver a better customer experience.

AI 82

AI Customer Service Contact Center Artificial Intelligence 82

Retently

NOVEMBER 13, 2024

We’ll also look at the technology driving VFRs, examples of success stories, and why now is the time for ecommerce brands to embrace this game-changing solution. The rise of technologies like augmented reality (AR) and artificial intelligence (AI), making VFRs more accurate and accessible than ever. Let’s dive in!

CX 147

CX Retail Social Media Artificial Intelligence 147

Gainsight

FEBRUARY 10, 2025

Customer Success Platforms (CSPs) can be a game-changeror a total headache. Thats exactly why we acquired Staircase AI. Building an AI-powered customer intelligence platform isnt something you hack together overnight. Thats why Staircase AI doesnt force users into yet another dashboard. Adoption plummets. No extra logins.

AI 52

AI Compliance Artificial Intelligence Data Entry 52

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. They were designed to help your agents deliver a better customer experience.

AI 72

AI Customer Service Contact Center Artificial Intelligence 72

Execs In The Know

JUNE 7, 2023

As brand leaders, it’s crucial to understand the latest trends, opportunities, and challenges in customer experience outsourcing to stay ahead of the game and ensure your brand thrives. Importance of Generative AI Many CX leaders acknowledged the potential of generative artificial intelligence (AI) in driving efficiencies.

CX 85

CX Compliance Artificial Intelligence AI 85

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Gainsight

JULY 8, 2024

And it’s no wonder—AI is revolutionizing how we work and live faster than any tech before it. At our core, we at Gainsight champion a Human-First AI approach. We’re creating AI systems that work with you, enhancing your work and making it more enjoyable. You need that skill to truly get the most value.

AI 52

AI Artificial Intelligence Compliance Gaming 52

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. IDP eliminates this risk factor by extracting data with exceptional accuracy using advanced algorithms and AI.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. The tool is AI-powered and can not only collect feedback but also help understand the sentiment behind it.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Sprinklr

AUGUST 12, 2021

This transformation has particularly impacted financial institutions for several reasons: a highly distributed network of advisors, stringent compliance and security requirements, and fragmented tech stacks can create more roadblocks than opportunities in the digital world. It all starts with listening.

Social Media 111

Social Media Education Sales Compliance 111

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Intercom

JUNE 22, 2023

Recent developments in the field of AI have taken the world by storm, with huge implications for the customer service landscape. The result is The State of AI in Customer Service: 2023 report , where we dive into the top five trends transforming customer service. Short on time? We then compiled that into our 2023 report.

AI 59

AI Start-ups Technology Technology 59

Zendesk

APRIL 7, 2023

Business changes are happening faster than ever With the rapidly changing technology landscape, including the acceleration of generative AI , companies have to shift their strategies to keep up with this accelerating speed of change. AI is a good example. Training an AI model can take six months or more.

Compliance 52

Compliance AI Gaming Start-ups 52

Callminer

SEPTEMBER 5, 2017

The current trend of website optimization through A/B testing, guiding users with AI chat bots, and creating communities and knowledge bases for self-help, leave a call center manager wondering whether customers still need human assistance at all. Jack is a regular public speaker on customer service/experience, AI, and automation.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. The Standard plan builds on this with employee engagement tools and AI theme analysis. The Business plan costs €99 per month and offers more responses and features like AI survey analysis.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

DMG Consulting

MARCH 8, 2019

Artificial intelligence (AI) is having a profound effect on the CBCCI market. Customers show a preference for self-service, and AI-enabled intelligent virtual agents (IVAs) are playing a vital role in addressing the self-service challenge. Contact Center Infrastructure Platforms are Game Changers.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

CSAT.AI

JULY 16, 2024

Positive and negative scoring has been the name of the game in CX QA for ages, but it isn’t the only option, nor should it be. Likewise, for compliance. It is a game changer in understanding the year-over-year without having to recall particulars. Then add the type of guidance if necessary. That’s all it takes.

Compliance 52

Compliance Gaming Contact Center CX 52

Lightico

JULY 27, 2023

With an array of innovative tools at its disposal, Lightico streamlines processes such as document collection, e-signatures, ID Verification and payments, all while ensuring compliance and security. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Lightico

JULY 16, 2023

AI-Powered Document Collection: Gathering and verifying documentation and stipulations is often a time-consuming process. Additionally, using artificial intelligence (AI) -powered tools for data extraction, document classification and verification can further expedite the verification process and reduce manual effort.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

Execs In The Know

FEBRUARY 14, 2023

It is THIS bit of core technology – the LLMs, and not ChatGPT itself – that is the most important and game-changing as it relates to brand-specific CX utility and impact. However, removing supervision also means that the AI might learn incorrect behavior. LLMs: What Are They, and Why Should We Care?

CX 52

CX AI Compliance Gaming 52

Gainsight

NOVEMBER 16, 2022

Intelliflo’s technology truly changed the game in the FinTech industry. The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML). Dream Team Award Goes to … Insider .

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Execs In The Know

JANUARY 8, 2023

An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing. Attended AI for agents frees up their capacity to work on empathy with the customer. Outsourcing can give companies the leverage to reduce costs and improve efficiencies.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Zendesk

FEBRUARY 29, 2024

Octopia (Support) is a game-changer for seamless marketplace communication and efficient order management. Auralis (Support) is a comprehensive AI-powered service designed to improve customer service by offering a range of AI tools such as chatbots and intelligent automation.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

Lightico

FEBRUARY 22, 2024

In an era where efficiency, accuracy, and speed are paramount, IDP emerges as a game-changer, revolutionizing insurance operations and redefining the landscape of document processing. Refined Document Classification: AI adeptly categorizes incoming documents, from certificates, receipts, bills, income documents etc.,

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Includes AI-powered insights for deeper analysis of feedback trends and themes. QuestionPro has been a go-to for many, but the competition is heating up.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

VOZIQ

NOVEMBER 2, 2022

Misguided Fear of AI and Automation: A Classic Horror Story – Forrester. As compliance gives way to resilience, today’s fast-paced businesses leverage AI and advanced automation to deliver on their goals. A read of Forrester’s classic AI horror story will explain it better. The Forrester Prediction tells it all.

Customer Retention 40

Customer Retention Customer Acquisition Compliance AI 40

VOZIQ

NOVEMBER 1, 2022

Misguided Fear of AI and Automation: A Classic Horror Story – Forrester. As compliance gives way to resilience, today’s fast-paced businesses leverage AI and advanced automation to deliver on their goals. A read of Forrester’s classic AI horror story will explain it better. The Forrester Prediction tells it all.

Customer Retention 40

Customer Retention Customer Acquisition Compliance AI 40