ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. The use of AI in market analysis goes beyond merely identifying trends.

AI 156

AI Customer Experience Legal Manufacturing 156

eglobalis

SEPTEMBER 16, 2024

Technologies such as automation, AI-driven insights, and omnichannel platforms are essential to optimize customer interactions across all touch-points. Globally , integrating a global digital platform with features like multilingual support and region-specific compliance tools will ensure consistency and efficiency across markets.

B2B 329

B2B Customer Experience Touchpoint CX 329

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

CommBox

OCTOBER 5, 2021

Government authorities and municipalities – Able to contact and provide essential civil service via WhatsApp. That’s why WhatsApp developed an API interface that allows you to integrate external tools such as Commbox, an AI-powered WhatsApp chatbots creation platform. AI and process automation capabilities.

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

CommBox

AUGUST 10, 2021

According to ACSI 2020 report, citizen satisfaction with American federal government services plunges to a five-year low in the United States. . In 2018, McKinsey launched a customer-experience benchmarking survey of more than 20,000 citizens across 140 government services in 7 countries. Growing Demand for Digital Customer Service.

Government 52

Government Omnichannel Customer Service Compliance 52

ECXO

DECEMBER 20, 2023

AI and GenAI are the capital of everything possible In this article I want to take a step back from the glare and wall of noise about personalisation. The answers are rooted in AI-powered customer data platforms (CDPs). We all work in regulatory environments which govern the way we use data and protect customer privacy.

Customer Experience 156

Customer Experience B2B Machine Learning AI 156

Sprinklr

OCTOBER 22, 2021

Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Financial services companies and their advisors need to think about risk in two broad categories: regulatory compliance and brand compliance. Regulatory compliance.

Social Media 52

Social Media Compliance AI Government 52

Sprinklr

OCTOBER 5, 2021

In this guidance, the governing body is seeking to modernize the way financial firms define and deal with complaints from consumers and small businesses. But by not responding to them, you risk leaving other customers and prospects with a bad impression of your brand, and increasingly, regulatory penalties for non-compliance.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Hodusoft

JANUARY 30, 2025

AI Chatbot: AI-supported contact center system helps businesses automate customer interactions by handling common inquiries, thereby, reducing agent workload. Example- When a customer makes a purchase from an e-commerce site, he/she can see the instant update of the order status via an AI chatbot on that particular website.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Execs In The Know

JUNE 7, 2023

Importance of Generative AI Many CX leaders acknowledged the potential of generative artificial intelligence (AI) in driving efficiencies. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

Execs In The Know

FEBRUARY 17, 2025

Knowledge Management Systems have emerged as the key component in an organizations Generative AI (GenAI) strategies. If you are wondering why, I dare to suggest asking the Generative AI systems themselves for the answer. In early 2023, when ChatGPT was making all the headlines, many people believed it would be capable of anything.

Compliance 52

Compliance Government AI CX 52

Execs In The Know

FEBRUARY 17, 2025

Knowledge Management Systems have emerged as the key component in an organizations Generative AI (GenAI) strategies. If you are wondering why, I dare to suggest asking the Generative AI systems themselves for the answer. In early 2023, when ChatGPT was making all the headlines, many people believed it would be capable of anything.

Compliance 52

Compliance Government AI CX 52

Lightico

FEBRUARY 11, 2024

Additionally, government authorities and regulatory bodies may intensify their scrutiny of lending. This often result in inefficiencies, delays, and increased risk of errors and non-compliance. The auto loan application and underwriting process stand as pivotal stages where caution and regulation are highest.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. AI can automate activities, offer highly tailored customer interactions, and provide important insights.

AI 52

AI Artificial Intelligence CX Compliance 52

Gainsight

AUGUST 23, 2024

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. And it makes sense: AI is a paradigm shift, because it allows teams to do more with less.

AI 52

AI Sentiment Analysis Compliance Government 52

Gainsight

AUGUST 23, 2024

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. And it makes sense: AI is a paradigm shift, because it allows teams to do more with less.

AI 52

AI Sentiment Analysis Compliance Government 52

Zendesk

FEBRUARY 23, 2023

Serve your citizens with exceptional CX When most people think of a great customer experience (CX), interacting with a government agency is not exactly the first thing that comes to mind. Many government agencies have decades-old technology with disconnected data sources.

CX 52

CX Artificial Intelligence Government Social Media 52

Customer Think

DECEMBER 4, 2022

AI can also help. Governance: often becomes a compliance tool, must do to avoid penalties. Governance: often becomes a compliance tool, must do to avoid penalties. The Tata companies in India are an example of good governance, and in a sense their governance is considered a value center.

Non-Profits 75

Non-Profits Government Compliance Retail 75

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Sprinklr

OCTOBER 13, 2021

Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. Unified publishing capabilities: The ability to publish content seamlessly across the channels that matter most to customers and adjusted for local preferences.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

OCTOBER 20, 2021

Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Learn more about Sprinklr’s AI-powered social listening tool. Three key differentiators to look for.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

VOZIQ

AUGUST 16, 2024

Businesses are eager to tap into the power of AI of late. According to a PwC study , AI is projected to contribute $15.7 study (subscription required) highlighted that AI projects are taking twice as long to pivot from the planning stage to full-scale launches. This difficulty can hinder financial backing for their AI project.

AI 40

AI Machine Learning Compliance Government 40

Ameyo Callversations

MARCH 15, 2022

Supervisors within the contact center industry face the additional challenge of ensuring 99% uptime, real-time scheduling, call routing management, and security & compliance control. Issues with Ensuring Governance and Compliance. Compliance with key processes can also be monitored through update tools and notifications.

Contact Center 52

Contact Center Compliance Government Technology 52

Zendesk

APRIL 7, 2023

Business changes are happening faster than ever With the rapidly changing technology landscape, including the acceleration of generative AI , companies have to shift their strategies to keep up with this accelerating speed of change. AI is a good example. Training an AI model can take six months or more.

Compliance 52

Compliance AI Gaming Start-ups 52

Ameyo Callversations

OCTOBER 5, 2021

People, businesses, and governments have realized that blockchain technology has the power to change the world. Regulatory Compliance – There are not enough regulatory compliances yet, but many countries around the globe have started to place regulations, most of which have a striking similarity to current BFSI regulations.

Contact Center 52

Contact Center Compliance Government Social Media 52

Zendesk

OCTOBER 18, 2023

Simultaneously, government and industry compliance standards are constantly developing. With advances in AI, this process is becoming smarter and easier to automate.

Customer Experience 69

Customer Experience Compliance Government CX 69

Hodusoft

AUGUST 21, 2024

After 2022, rapid advances in artificial intelligence (AI) and generative AI led to the development of chatbots and automated customer service tools. Legal Support These types of BPOs help in drafting legal documents, reviewing documents, and providing legal research and compliance services. Don't Let Challenges Sink Your BPO!

Contact Center 52

Contact Center Legal Data Entry Social Media 52

Comm100

SEPTEMBER 6, 2022

Comm100 is a global provider of customer engagement software for education, government, and commercial organizations of all sizes. With Comm100, organizations can provide digital omnichannel customer excellence through live chat, AI-powered chatbots, ticketing, social media, SMS and knowledge base – all from one integrated platform.

Social Media 52

Social Media Omnichannel Compliance AI 52

Shep Hyken

DECEMBER 23, 2022

Generative AI will take off, resulting in an overload of content. Generative AI can create content automatically. In the contact center, Generative AI can produce content for agent coaching. It can also improve the chatbot experience on websites and provide personalized content to customers based on their history.

Contact Center 65

Contact Center AI Education Technology 65

Lightico

APRIL 20, 2022

Driver’s license issued by a Canadian government authority. Under certain circumstances, the employer can even face a prison sentence for compliance lapses. At the same time, the last thing companies want is to implement compliance practices that slow down their operations, and take up valuable employer and employee time.

Compliance 52

Compliance Artificial Intelligence Legal Machine Learning 52

Execs In The Know

NOVEMBER 29, 2021

And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. Build for exceptional governance and compliance. Moderator: Seb Reeve, Nuance. Erik Powers, Humana.

Artificial Intelligence 52

Artificial Intelligence Compliance CX AI 52

Execs In The Know

NOVEMBER 29, 2021

And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. Build for exceptional governance and compliance. Moderator: Seb Reeve, Nuance. Erik Powers, Humana.

Artificial Intelligence 52

Artificial Intelligence Compliance CX AI 52

Customer Experience Matrix

NOVEMBER 9, 2017

They’re much disliked by corporate IT, sometimes for turf protection but mostly because they pose very real dangers to security, compliance, reliability, and business continuity. The IT department doesn't have to be in charge but some corporate governance is needed.

Artificial Intelligence 48

Artificial Intelligence AI Compliance Government 48

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

VOZIQ

OCTOBER 17, 2023

Our collection of articles for the m onth highlights the need for leaders to focus on Generative AI to mitigate risks amid ambiguous and volatile market scenarios and prepare for the f uture. It highlights the potential of AI to streamline financial processes, improve forecasting accuracy, and enhance data analytics.

Customer Retention 40

Customer Retention AI Compliance Innovation 40

Hodusoft

NOVEMBER 10, 2021

In the age of digital channels and AI (artificial intelligence) bots, outbound call center software may be perceived as an excess. Public bodies and government offices also utilize outbound call centers for disseminating information and awareness initiatives, among others. Calculating Gains From Outbound Call Center.

E-commerce 52

E-commerce Artificial Intelligence Government Compliance 52

Zendesk

JANUARY 26, 2023

Agent Assist by Kore.ai (Support) provides convenient, timely, and personalized customer experiences with conversational, AI-powered intelligent assistants for multichannel and voice–powered by Zendesk data. XO Platform’s no-code, drag-n-drop interface with pre-built templates is ideal to kick-start your conversational AI journey instantly.

Compliance 52

Compliance Education Construction AI 52