Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Are automation and AI b t? Put in the work with your customers.

AI 118

AI Start-ups B2B Predictive Analytics 118

Fonolo

JULY 6, 2021

This first instance of call routing in New Haven, Connecticut, allowed 21 customers to be directed with the help of a manual switchboard operator. Artificial Intelligence (AI). Machine learning via AI can use biometrics to get customers what they need.

Contact Center 81

Contact Center Artificial Intelligence Machine Learning Customer Satisfaction 81

Customer Bliss

NOVEMBER 15, 2016

The meter to cash team of over 1100 provides customer service to Eversource’s customers in Connecticut, Massachusetts and New Hampshire. Many companies are still behind on that — and newer concepts, like VR and AI, will be at relative “scale” soon.

Social Media 0

Social Media Engineering Gaming Customer Service 0

Intercom

APRIL 20, 2023

AI can take customer data, fill those gaps, and even reveal issues that weren’t captured by surveys in the first place. Jim: In my first job out of college, I was going to visit my girlfriend, now my wife, in Connecticut. Bridging the survey gap with AI Liam: Before we wrap up, I want to get your thoughts on AI.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52