How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Intercom
APRIL 20, 2023
AI can take customer data, fill those gaps, and even reveal issues that weren’t captured by surveys in the first place. Jim: In my first job out of college, I was going to visit my girlfriend, now my wife, in Connecticut. It was surprising that about half of the Change Makers use net promoter score, which is very popular.
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