AI Contact Center Customer Relationship Management 
Hodusoft
JANUARY 30, 2025
Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth.
Hodusoft
APRIL 24, 2025
Insurance Customer Retention with Contact Center Software For contemporary insurance companies, acquiring more policyholders is not good enough. In such a scenario, customer retention (or retention of policyholders, if you will) is the only recourse. They must have mechanisms to gather and act on customer feedback.
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Hodusoft
DECEMBER 26, 2024
Why Every BPO Needs an Omnichannel Contact Center for Success? At HoduSoft, we have helped many BPOs set up omnichannel contact centers to streamline their customer service operations and help them deliver exceptional customer experience. It allows customers to switch channels without losing context.
Hodusoft
MARCH 26, 2025
The Complete Guide to E-commerce Contact Center Success with HoduSoft E-commerce companies have revolutionized the way people purchase products, as well as services. Another data found that four out of every five customers feel that brands have significant room for improvement in delivering a consistently exceptional CX.
Ameyo Callversations
NOVEMBER 16, 2021
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. According to Gartner , By 2022, The value of AI-derived business will create $2.9
Fonolo
MAY 23, 2023
Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen.
Hodusoft
NOVEMBER 17, 2021
The ultimate guide to the omnichannel contact center software. Customer care executives should be able to give them the service they anticipate. The use of an omnichannel contact center makes it simple to keep up with the expectations of a modern consumer. What is an Omnichannel Contact Center?
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