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25 Call Center Technology Trends to Watch in 2021

Callminer

To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. AI is here to stay. You need advanced analytics, offered in real-time, so you can quickly and easily make adjustments as needed.”

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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Reinforcement Learning.

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How can a Chatbot be Useful in the Real Estate Industry??

Ameyo Callversations

Thus, they are not behind when it’s real estate chatbots. On the contrary, they have brought a revolution by making long variable forms into an enjoyable experience and have tremendously changed the way we purchase, rent or sell estates. As per a survey , real estate is counted as the top industry benefiting from chatbots.

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Contact Centers’ Digital Transformation Has Only Begun

DMG Consulting

Contact Centers’ Digital Transformation Has Only Begun. It was a brute force exit from the office, but contact centers were highly effective in getting their folks home and back online so they could be available to assist their companies’ customers and prospects. NEXT ACT FOR CONTACT CENTERS.

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AI and the Contact Center Staffing Challenge

DMG Consulting

AI and the Contact Center Staffing Challenge March 2024 It’s challenging and costly to hire, train, and onboard new contact center agents, and it’s often more difficult to retain them. Contact centers have always had an employee attrition problem because it’s a tough, underappreciated, and generally underpaid job.

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Self-Service Support: Automate Over 50% of Your Customer Service Using AI-powered Chatbots  

CommBox

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). © Rawpixelimages | Dreamstime.com.

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Workforce Management Software Improves Employee Engagement

DMG Consulting

Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.