Aquire

JANUARY 6, 2022

Acquire features: Conversational AI chatbots Real-time live chat Video chat with customers Secure two-way cobrowsing Self-service knowledge base Collaborative shared inbox for support teams. 3 HubSpot – CRM. HubSpot’s CRM tool contact details page. HubSpot is an inbound marketing, sales, and service software.

Social Media 105

Social Media Invoicing CRM Start-ups 105

DMG Consulting

MARCH 18, 2025

When a contact center must limit IT investments, purchasing a mission-critical AI-enabled infrastructure solution is often moved to the top of the list. Has out-of-the-box integration with your CRM solution, or will build it on a timely basis. Meets your companys service-level requirements. Offers pricing models (e.g.,

Contact Center 48

Contact Center Artificial Intelligence Outlook Predictive Analytics 48

SugarCRM

OCTOBER 15, 2021

And with the right CRM platform for marketing, sales, and service , ensuring your CX success is more than just a pipe dream. With that in mind, we’ve compiled a list of 10 ideas you can implement within your CRM software to achieve CX success: Form a CRM Committee. Simplify CRM Displays and Processes.

CX 48

CX CRM Artificial Intelligence Invoicing 48

DMG Consulting

NOVEMBER 1, 2022

Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The infusion of AI into KM solutions is making these solutions smarter, more responsive, and more accurate.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

DMG Consulting

MAY 8, 2023

The investments are primarily in the following categories: artificial intelligence (AI), automation, analytics, and user interface/user experience (UI/UX). AI has gone from a system add-on to a foundational component of many applications in a WEM suite. Like what you’re reading? Signup for DMG’s free monthly newsletter.

Artificial Intelligence 62

Artificial Intelligence Contact Center Outlook Gaming 62

ClearAction

JULY 20, 2023

Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. In just 3 hours and for less than $100 per hour, you can radically change your outlook on customer success technology — with much greater value potential from your tech than you’ve ever imagined.

Technology 62

Technology Technology Outlook B2B 62

Hodusoft

JULY 12, 2021

Going by the outlook, software aiding in work from home will be a valuable addition for any business. 9 billion by 2024, as users embrace expansive capabilities including multichannel, AI, analytics, and WEM. CRM integration. Make your existing CRM more powerful with the latest features and seamless integration with HoduCC.

Contact Center 52

Contact Center Outlook Omnichannel Social Media 52

SugarCRM

MAY 11, 2023

The adoption of new channels and technologies, such as consumerization of B2B, reduction in layers of distribution, the Internet of Things (IoT), Analytics, and AI, are disrupting traditional business models and creating new opportunities for growth. Top 8 Ways Manufacturers are Using CRM to Revolutionize Their Industry 1.

Manufacturing 26

Manufacturing CRM Construction Invoicing 26

SugarCRM

NOVEMBER 26, 2018

Our site reliability engineering team members are top notch at maintaining a highly reliable, fast and secure CRM cloud environment. The cloud will be also become more commoditized, taking advantage of best-in-breed cloud technologies and APIs from Amazon Aurora and Comprehend to Google’s AI and Machine learning suite to IBM Watson.

Outlook 30

Outlook CRM Machine Learning Compliance 30

Intercom, Inc.

DECEMBER 20, 2018

If they mention something like Outlook, we may want get them down the route of a webinar or more of a self-service path. This goes beyond looking at your CRM daily. So we created this mini AI, if you want to call it that. This way, if we know they use G Suite we can skip any of the pre-qualification and get them to demo.

Sales 151

Sales Start-ups E-commerce Non-Profits 151

Hodusoft

FEBRUARY 16, 2020

Advanced AI-powered call forwards, DND, call transfers. Zoho CRM integration. The plus side is all telephony features, voicemail, auto-attendant, recording, integration into CRM and audio-video calls with WebRTC. Then you have APIs for third-party app integration such as Dynamics, Zen Desk and Outlook. CISCO IP PBX.

Outlook 52

Outlook CRM AI 52

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., Delighted seamlessly integrates with popular CRM and business tools, streamlining data management. Not just that, there are many more benefits that this tool offers and you can leverage.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SugarCRM

SEPTEMBER 13, 2022

Automated CRM can eliminate manual tasks for sales reps and even prescribe their next move with artificial intelligence. The software uses rules, algorithms, AI, and other digital tools to trigger and automate sales functions, including data entry, document routing, nurture cadences, and so much more. What is Sales Automation?

Sales 26

Sales Data Entry CRM Finance 26

SugarCRM

JANUARY 10, 2023

Automation is now the backbone of sales systems like customer relationship management (CRM), lead generation, and email marketing, helping the salesperson close more deals in less time—with less manpower. . AI-led sales automation helps you chart patterns in converted customers to identify the most viable leads early on.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. The tool displays data in CRM and sets triggers accordingly.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SugarCRM

OCTOBER 27, 2022

What’s New, What’s Next – Scanning the CRM Horizon. Sugar Connect scoops up information from emails and calendar entries in both Google and Outlook without the user leaving their activity flow and uses that data to fill SugarCRM with zero effort. For the above reasons, leadership teams cannot take their foot off the gas.

E-commerce 26

E-commerce B2B CRM CX 26

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Deploy AI-driven predictive intelligence to alert you about red flags (e.g., What to Use Churn Rate for? Your churn rate reflects the value of the service and features that you’re offering.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26

SurveySensum

JANUARY 26, 2022

For example, about 40% of customer experience-centric organizations believe AI tech to be exceptionally significant in helping with decision-making and giving out recommendations to employees, which in turn helps you to predict what the customer requires and this helps you to improve the overall customer experience for the customer.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Zendesk

NOVEMBER 4, 2021

Adopting AI and other automation tools, which give employees more time to focus on complex tasks. Sales executives have experience analyzing customer data, and they already spend time reviewing sales reports and other CRM analytics to gain insights into their customer base and sales strategy. Reskilling employees.

CRM 52

CRM Social Media Outlook Sales 52

SurveySensum

NOVEMBER 26, 2024

The platform can seamlessly integrate with other platforms like CRM systems, etc. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SugarCRM

DECEMBER 17, 2024

Simply put, Microsoft Dynamics is a good fit for large enterprises with a dedicated IT team to manage the CRM and a large budget, and that dont mind platform lock-in. Microsoft Dynamics is an enterprise-grade CRM solution. What we'll Cover: Microsoft Dynamics: What’s Included?

Compliance 26

Compliance CRM ML Finance 26

SugarCRM

MARCH 21, 2025

What we'll Cover: How SugarCRM Helps Sales Reps Succeed Every Day Sales teams need a CRM that works for themnot against them. SugarCRM integrates seamlessly with Microsoft Outlook and Google Workspace, ensuring that all emails and calendar events sync automatically.

Sales 26

Sales Outlook Actionable Insights CRM 26

SurveySensum

NOVEMBER 25, 2024

AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. This AI-powered customer feedback software helps you create and launch customer experience surveys like NPS, CSAT , CES, etc across multiple industries like B2B, SaaS, Retail, NBFC, etc. So you can push your business forward.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52