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Customer Intelligence – May Edition

VOZIQ

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

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Customer Intelligence – May Edition

VOZIQ

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

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The Role of NPS in the Banking Industry

SurveySensum

More than often, customers are attracted to banks that value them and offer good service. This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others.

NPS 52