Adrian Swinscoe

MARCH 13, 2025

Over the past eight years, customer acquisition costs have soared 222%. [] The post Addressing e-commerces 5 biggest CX challenges with AI and personalization first appeared on Adrian Swinscoe. This is a guest post from Ken Tantsura, the Vice President of Innovations at Customertimes.

E-commerce 147

E-commerce AI CX Customer Acquisition 147

SurveySensum

SEPTEMBER 11, 2024

The future of customer experience is no longer being driven just by who is making a better product but also by who will create a better and more memorable experience. The future now stands on four pillars – data, AI, personalization, and convenience.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Beyond Philosophy

SEPTEMBER 14, 2023

Are you ready for AI? Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. Some firms are. It didn’t.

AI 88

AI Predictive Analytics Customer Acquisition Technology 88

Retently

NOVEMBER 27, 2024

Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. If tracking behavior is about understanding the present, predictive analytics is about planning for the future. Use buyer journey mapping to see where customers drop off.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Customer Experience Matrix

JUNE 18, 2017

Watch carefully and you’ll notice each new service gives customers a reason to share more data, gives the network owners still more information to better personalize customer services. The AIs Have It. So if you’re thinking the networks are investing in AI only because they’re nerds who like science projects, think again.

Artificial Intelligence 84

Artificial Intelligence Transportation Predictive Analytics Retail 84

VOZIQ

OCTOBER 19, 2022

Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers. It allows intervening at an early stage to reduce cancelation risk.

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

VOZIQ

OCTOBER 19, 2022

Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers. It allows intervening at an early stage to reduce cancelation risk.

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40