SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Retently

JANUARY 13, 2025

A great CES tool should make it a breeze to design clean and simple surveys. Your business isnt generic, and your CES surveys shouldnt be either. Look for tools that allow you to customize surveys to match your branding, tone, and audience preferences. Even better? Ready to find the one that fits your needs?

Sentiment Analysis 119

Sentiment Analysis Net Promoter Score NPS Touchpoint 119

Lumoa

JANUARY 11, 2022

Without a properly crafted customer survey, you would not get enough data. Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

SurveySensum

FEBRUARY 4, 2025

Comparison of the Top GDPR-Compliant Survey Tools To help you boil down to a decision for choosing the most suitable GDPR-compliant survey tool, Ive whipped up a detailed comparison table. Therefore, Ive curated an A-list of top GDPR-compliant survey platforms. Lets take a look at them.

Compliance 52

Compliance Start-ups Healthcare AI 52

Sprinklr

JULY 22, 2021

So, that 1-star review for your product doesn’t mean one unhappy customer, it’s also potentially costing you the next one. Despite living in this age of real-time feedback and viral product complaints, many brands continue to rely heavily on customer surveys and focus groups to get insights about their products.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

Experience Investigators

APRIL 23, 2024

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. So let’s start!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Retently

AUGUST 5, 2024

It’s often praised for its flexibility and the ability to create detailed, customized surveys. It has limited customization options in lower-tier plans and limited analytics. Otherwise, a dedicated Customer Success Manager on the software’s part should guide them throughout the process. showing good user approval.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

PeopleMetrics

FEBRUARY 25, 2022

This complete introduction to CX will review everything you need to hit the ground running: Customer Experience FAQ. Benefits of Customer Experience. CX Management and High-Impact Customers. The Customer Experience Management Process. How to Improve Your Customer Experience.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

SEPTEMBER 19, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr. For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

JANUARY 25, 2021

In this article, we take a look at rating scales — what they are, how you can use them, and some of their advantages and disadvantages when conducting customer surveys. A rating scale is a closed-end survey question that is used to evaluate how survey responders feel about a particular product or statement.

Net Promoter Score 78

Net Promoter Score Text Analytics NPS Artificial Intelligence 78

Zendesk

DECEMBER 30, 2020

Wootric (Support) is the customer experience management platform for maximizing customer lifetime value. Measure NPS, CSAT, and Customer Effort Score upon ticket closure in Zendesk and gain valuable insight into the support experience.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. So let’s start!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. And why not?

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Customer Feedback. AI Sentiment Analysis. SurveySensum. And not just that. QuestionPro.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

AUGUST 22, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management tool that stands out for its data security and privacy and strict adherence to the HIPAA Act of 1996. The tool offers robust data encryption, ensuring confidentiality and protection of patient’s sensitive information.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? It offers approaches for custom surveys, such as branching and skip logic. Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Qualtrics

FEBRUARY 3, 2020

A customer responds to a survey to tell you they’re unhappy, opening the door for you to step in, step up and make a rescue bid to keep them. But how many customers will actually open the door to give you the opportunity to be a hero? See the Qualtrics + Facebook Messenger Integration in Action.

Close the Loop 31

Close the Loop Omnichannel AI Customer Feedback 31

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. It specializes in customer experience management.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

JUNE 5, 2024

SurveySensum SurveySensum is an AI-enabled feedback management platform that provides users with 360-degree feedback software that will help you consolidate all your feedback, analyze it, and present it in a comprehensive and customizable survey dashboard with visual effects. G2 Review : 4.5/5

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

eglobalis

AUGUST 19, 2024

They found that these metrics better capture the nuances of customer interactions and help identify areas for improvement. Adobe Adobe has moved towards a more holistic customer experience management approach, integrating multiple feedback mechanisms beyond NPS. Eglobalis, [link].

NPS 471

NPS Net Promoter Score VOC Actionable Insights 471

SurveySensum

NOVEMBER 23, 2023

It also lets you monitor the NPS score in real-time with a fully-fledged dashboard to compare the customer experience at different touchpoints and predict churn. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes. It allows you to customize survey templates easily according to your style.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Qualtrics

FEBRUARY 26, 2019

We also conduct an annual customer survey across that entire Worldwide Network, supported by both the partners and a few corporate teams. How can we best leverage AI/machine learning to deliver real-time insights and triggers? His classic Competing on Analytics , or his new one, The AI Advantage. I love all of his books.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

InteractionMetrics

MARCH 20, 2025

Just as customer satisfaction surveys reveal gaps in happiness, the right customer experience software bridges them; It helps you meet customers where they are and deliver personalized support every step of the way. Not every company needs customer experience software. Why Would You Need CX Software?

CX 52

CX Social Media Contact Center Compliance 52

Help Scout

JUNE 22, 2021

Businesses can grow revenues between 4% and 8% above their market when prioritizing better customer service experiences. 80% of companies use customer satisfaction scores to analyze customer experience and improve it. 72% of companies believe they can use analytics reports to improve the customer experience.

Customer Service 130

Customer Service Social Media Omnichannel NPS 130

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. Using Medallia for your CX goals?

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. 5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52