SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. But, How Do Text Analytics Tools Work? Create custom tags that align with business priorities.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

JANUARY 11, 2022

Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

SurveySensum

FEBRUARY 4, 2025

SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. Therefore, Ive curated an A-list of top GDPR-compliant survey platforms.

Compliance 52

Compliance Start-ups Healthcare AI 52

Lumoa

NOVEMBER 7, 2022

As it stands, 48% of customers have stopped doing business with a company because they were concerned about their data privacy — making data security a top issue when it comes to customer loyalty. #7 Companies are using AI for predictive analytics AI has been on most CX trend lists for the past few years.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Retently

JANUARY 13, 2025

Retently: Automation and Insightful Feedback Analysis Retently is a comprehensive customer experience management platform tailored for businesses that prioritize actionable feedback. Sentiment Analysis : AI-powered tools, backed by IBM Watson, decode open-ended responses to uncover the root cause for high effort.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

APRIL 28, 2024

In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

AUGUST 5, 2024

Otherwise, a dedicated Customer Success Manager on the software’s part should guide them throughout the process. Customer Experience Management Maintaining a high level of customer service can become challenging as these ventures grow. It uses advanced AI and machine learning for analytics.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

SEPTEMBER 11, 2023

Approach your own customer support infrastructure as an outsider, and look for problems that could derail your experience. Market Trend Data Look out for new customer experience trends sweeping the market. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Approach your own customer support infrastructure as an outsider, and look for problems that could derail your experience. Market Trend Data Look out for new customer experience trends sweeping the market. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

OCTOBER 17, 2023

And not just that, all this feedback is gathered in real-time and analyzed with an AI-enabled text Analysis Tool in just a few minutes. It enables users to create detailed and customized reports. It supports predictive analytics, which can show you key trends and patterns. It specializes in customer experience management.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 23, 2023

Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. It also lets you monitor the NPS score in real-time with a fully-fledged dashboard to compare the customer experience at different touchpoints and predict churn.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. How do you go from predictive to prescriptive? How can we best leverage AI/machine learning to deliver real-time insights and triggers?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

Just as customer satisfaction surveys reveal gaps in happiness, the right customer experience software bridges them; It helps you meet customers where they are and deliver personalized support every step of the way. Without further ado, here are our top picks for Customer Experience Management Software in 2025.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

JANUARY 26, 2022

Customer expectations are constantly changing, and keeping on par with it to meet your customer needs can help you enhance your business’s CX. Various aspects of customer experience have evolved. . Moreover, AI enhances CX remarkably. What are the trends affecting customer service?

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52