Steven Van Belleghem

OCTOBER 5, 2022

Speed is of the essence in customer experience. If a company is highly hierarchical and controlling, employees will often be blocked from delivering a great customer experience. When the pandemic hit us, they tried to improve the customer experience by making shopping a lot safer for those who needed that the most.

CX 104

CX Customer Satisfaction AI Customer Experience 104

Steven Van Belleghem

DECEMBER 10, 2018

Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. It cuts out the need for customers to go through dozens of pages of products to find the brands and products they want.

Customer Experience 52

Customer Experience Start-ups B2C Touchpoint 52

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

Customer Service 98

Customer Service Customer Expectations AI Start-ups 98