Beyond Philosophy

AUGUST 20, 2022

While the definition of proactive experience is somewhat fluid at the moment, perhaps the best way to describe it is to solve a problem before the customer knows they have one. Key Ideas to Improve your Customer Experience. A company can do a few things to create this positive engagement tool for customer service.

Artificial Intelligence 22

Artificial Intelligence Management Consulting Customer Retention AI 22

Beyond Philosophy

OCTOBER 15, 2022

You’ll remember that Customer Science is the fusion of data, the behavioral sciences, and artificial intelligence (AI). Today, we will discuss what role AI plays in predicting customer emotions and how they affect customer behavior. AI isn’t perfect. from Virginia Tech about AI recently.

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

Innovation 78

Innovation AI Management Consulting Education 78

Beyond Philosophy

MAY 21, 2022

Fleischaker emphasizes the critical nature of ensuring that you don’t overlook Voice of Customer data, which is crucial part, so you can optimize the relevance of the insights you get from it. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources.

Management Consulting 15

Management Consulting AI Customer Relationship CX 15

Beyond Philosophy

MAY 7, 2022

Customer Science is a vital part of any organization’s future success with their customer experience. The combination of AI, behavioral sciences, and data is a powerful way to gain insight into your customers behavior so you can provide a proactive and perfect experience for them.

Management Consulting 78

Management Consulting Contact Center AI Customer Relationship 78

Shep Hyken

NOVEMBER 2, 2021

Customer Experience Is Science. Creating Proactive Customer Experiences. They discuss how companies can use customer science to provide positive and memorable customer experiences. The journey map is looking at the customer journey from the customer’s perspective. This episode of?

Customer Journey Map 69

Customer Journey Map Management Consulting AI Technology 69

Beyond Philosophy

DECEMBER 29, 2023

The same principle of gradual improvement through diligent effort holds true for Customer Experiences. Achieving a customer-centric organization isn’t an overnight switch. It evolves over time, with incremental enhancements fostering a culture and experience centered around customers. How can we help?

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

Beyond Philosophy

JANUARY 22, 2022

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science. Complete this short survey.

Artificial Intelligence 78

Artificial Intelligence CRM Customer Satisfaction Management Consulting 78

Sprinklr

AUGUST 12, 2021

However, despite these challenges, it’s more important than ever to invest in social selling strategies to help your financial advisors engage customers across these digital channels. The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints.

Social Media 111

Social Media Education Sales Compliance 111

Intercom

FEBRUARY 16, 2023

The six are cost, convenience, category expertise, curation, community, and customization. I’m a recovering management consultant, but this is not a management consultant-oriented book where I take these six things and basically say, “If you do these six things, you can be great like company X, Y, and Z.”

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

Beyond Philosophy

APRIL 17, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Key Ideas to Improve your Customer Experience. 02:29 We announce the name and purpose of our new series, the Ten Most Effective Ways to Influence Your Customer.

Management Consulting 78

Management Consulting Customer Relationship AI Customer Experience 78

Beyond Philosophy

DECEMBER 24, 2022

From a description of the world’s ugliest knife (which you can see for yourself at minute 19:26 on our YouTube Channel of the podcast ) to the significant realization I had that AI is just our bias written in code shared by our guest Broderick Turner, Ph.D., Key Ideas to Improve your Customer Experience. Check it out here.

Entertainment 68

Entertainment Management Consulting AI CX 68

Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Beyond Philosophy

JULY 2, 2022

He has a business pickle that he wants help with, specifically, how to leverage the technology like Customer Science and online tools developed during the pandemic to enhance the brick-and-mortar Customer Experience. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources.

Retail 12

Retail Management Consulting AI Customer Experience 12

Beyond Philosophy

JULY 2, 2022

He has a business pickle that he wants help with, specifically, how to leverage the technology like Customer Science and online tools developed during the pandemic to enhance the brick-and-mortar Customer Experience. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources.

Retail 12

Retail Management Consulting AI Customer Experience 12

Beyond Philosophy

MAY 1, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Verint’s Nancy Porte, VP Global Customer Experience, CCXP, joins us in this episode to discuss the research. Hint: Customer Science is important here.).

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

Gainsight

MARCH 1, 2024

Moving away from product training and the operational role to working with customers on longer-term strategy as you can tap into AI to create support and training resources that can be scalable. On the role of Digital Customer Success (DCS): It’s critical for scaling customer success.

Artificial Intelligence 59

Artificial Intelligence Management Consulting Technology Technology 59

Beyond Philosophy

AUGUST 3, 2023

Social media and AI are also great tools, and knowing how to use them is essential. However, understanding those tools in the context of understanding people and having experiences with people makes those tools useful and valuable to your career. We can help improve your Customer Experience and Marketing and gain growth.

Sales 78

Sales Social Media Management Consulting Start-ups 78

Fonolo

FEBRUARY 13, 2019

Also, see “ AI is Not Reducing Call Center Agent Employment.”. About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives. We talk about: The Role of Workforce Management. VPs & Directors of Customer Experience.

Contact Center 57

Contact Center Technology Technology CRM 57

1 to 1

JANUARY 18, 2021

The key takeaway is that while the retail landscape was upended, retailers have an unprecedented opportunity to innovate the customer experience and deliver the reliability and convenience that customers crave. And 54% want more in-store digital interactions such as virtual mirrors and scannable packaging.

Retail 36

Retail Innovation Management Consulting Gaming 36

Hodusoft

JULY 17, 2024

15 CX Stats That’ll Change the Way You Look At Customer Service In the next few years, an organization’s Customer Experience (CX) will play a greater role in its success than its products or prices. If you make an investment of time and good service in a customer, you can make a fortune.”

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. It has to be the direction that SugarCRM is heading with their customer experience (CX) vision.

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Hodusoft

DECEMBER 11, 2024

From Automation to Personalization: How AI is Shaping the Future of CX Would you be surprised to know that one out of every two customers would switch brands following just one bad customer experience (CX)? This may sound too extreme to be true but it’s a fact. Read on and thank us later.

AI 52

AI CX Contact Center Omnichannel 52