Experience Investigators

MARCH 11, 2025

Healthcare and customer experience have more in common than you might think. Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check to explore these fascinating parallels that are reshaping how we think about caring for patients.

Healthcare 52

Healthcare CX Business Administration Social Media 52

Fonolo

NOVEMBER 13, 2018

We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. We’re big fans of Customer Contact East and the title of April’s conference, “Realizing Your Customer First Vision”. The Panelists.

Customer Service 108

Customer Service Contact Center Innovation Social Media 108

Fonolo

MAY 10, 2023

Avaya Engage, June 18-21 Orlando, Florida Avaya Engage is contact center professionals looking to discover what’s next in customer experience technologies. The main stage will feature other remarkable professionals who are redefining the future of work and elevating the customer experience through innovation.

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Comm100

FEBRUARY 26, 2019

We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb. 22 in Las Vegas, Nevada. All of the Stevie Award winners should be very proud of their achievements.

Sales 49

Sales Customer Service Contact Center AI 49