Sprinklr

AUGUST 5, 2021

Even without spectators in the indoor stadiums, the buzz on digital channels is exponentially increasing, as millions of superfans like me cheer on their nation’s athletes on their favorite social media platforms. Social listening at an Olympic scale. Let’s take a look! Tracking trends in real time.

Innovation 143

Innovation Sports Social Listening Social Media 143

Aquire

SEPTEMBER 18, 2021

If you really want to get ahead of your competition, you should have a great customer experience strategy. Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. What is a customer experience strategy?

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SurveySensum

JUNE 13, 2021

Give customers a positive customer experience and they will buy more. But, what no one talks about is, how to deliver that positive customer experience? A customer experience strategy is what helps you deliver delightful customer experiences to the customers. . Source: [link].

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Sprinklr

AUGUST 24, 2021

It was a trick question, intended to weed out the inexperienced social explorers from those that had hands-on enterprise social media experience. In case you are thinking, “But isn’t social selling… selling through social media?” Build authentic relationships with social selling.

Social Media 111

Social Media Social Listening CXM Compliance 111

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Comm100

FEBRUARY 5, 2018

Social Media Software. Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Fonolo

FEBRUARY 20, 2019

2018 proved that reputation-damaging blunders are more prevalent than ever, their devastating effects amplified by the related complaints and commentary buzzing on social media. Incorporate Social Listening. Social listening is a brilliant tool to have as a customer service executive in the midst a brand crisis.

Social Media 89

Social Media Contact Center Social Listening Artificial Intelligence 89

SurveySensum

SEPTEMBER 14, 2020

Digital customer experience is the new battleground. . The companies that are winning the digitalization race are acquiring more customers and making more money! Digital has become the new channel of interaction amongst the customers. . It gives you the competitive edge to serve the customers’ needs and requirements.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

CSAT.AI

MARCH 27, 2023

Customer relationships impact the amount of business a company does. Here are some actions that help build the kind of customer experience that makes lasting, beneficial relationships. Identify customer needs Want to know what customers need? Social listening and behavioral analysis are helpful too.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Sprinklr

JULY 29, 2021

Brands that capture product insights from review sites, social media, and other digital channels to build a customer-centric product strategy can help grow their business dramatically. Crisis management: Detect potential crises at an early stage through active monitoring of customer reviews and social data.

CXM 111

CXM Social Media Manufacturing Social Listening 111

Aquire

OCTOBER 5, 2021

Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. Posting on social media about a positive or negative experience. The takeaway is: no channel is too small to be part of your overall digital customer service strategy. Social media. Try AI chatbots.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Sprinklr

JULY 22, 2021

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. This is also increasingly how other consumers learn about your products.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Sprinklr

OCTOBER 13, 2021

Social media and other digital channels have created news to interact with customers. These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Connect with customers personally and authentically. Zig Ziglar. Enable your teams.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

JULY 22, 2021

The Olympic buzz is everywhere on social media and other digital channels across the globe as international viewers Tweet, like, hashtag, and emoji their reactions to their favorite athletes and events. He primarily focuses on our Modern Research product and innovating the latest and greatest social listening strategies.

Sports 98

Sports CXM Gaming Social Media 98

Zendesk

OCTOBER 20, 2023

The plan gives your business a blueprint to achieve your customer service goals. It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Simply put, a customer service plan serves as a roadmap for streamlining and strengthening customer support.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

CallCare

NOVEMBER 23, 2021

Artificial intelligence (AI) is one of the most popular subjects in the customer service contact centre right now. Strategic conversations are taking place in boardrooms over its applicability for customer service, the possibility for employment disruption, and the ethical considerations underlying replacing people with machines.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Hodusoft

OCTOBER 14, 2022

Its advanced capabilities help e-commerce businesses step up their customer service levels. Let’s delve into the discussion of how it contributes to building a stellar customer experience. Multiple call transfers can annoy customers with high intent, detracting them from purchasing your product. to generate reports.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Fonolo

OCTOBER 10, 2018

The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands. The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

1 to 1

MARCH 2, 2023

Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. Myron said other areas where contact centers will increase technology investment in 2023 include self-service automation and conversational AI/chatbots.

CX 26

CX Contact Center Artificial Intelligence Social Media 26

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Auto Jockey : Provides tools for capturing customer activity and information, social media, and sales and service integration.

Social Media 42

Social Media CRM Omnichannel Invoicing 42

Aquire

OCTOBER 26, 2021

If there’s one thing that’s accepted as truth in the customer experience world, it’s that CX personalization is a must-do. From emails that address customers by name to relevant product recommendations based on behavioral predictions, personalization can bring huge value to both customers and companies alike when used wisely.

CX 52

CX Artificial Intelligence Entertainment Retail 52