Remove AI Remove Customer Loyalty Remove Kentucky
article thumbnail

Q&A with Chatdesk: How to make the holiday season a CX success

Zendesk

Make sure marketing, fulfillment, and customer service agree on realistic expectations for the holiday season, and have a plan for how to handle “moments of truth” such as late deliveries. Lean on AI-powered tools to help keep up with increased demand. Greg (Zendesk): What was your first job?