SugarCRM

JUNE 13, 2024

The integration of advanced technologies such as AI, IIoT, and smart manufacturing solutions is redefining customer experience (CX) in the industry. Starrett Company is a 145-year-old company out of Athol, Massachusetts. The shift led to a 40% reduction in administrative tasks and a 20% increase in sales productivity.

Manufacturing 26

Manufacturing Customer Experience CRM Predictive Analytics 26

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. Canadian Blood Services introduced Comm100 AI Chatbot with this goal: . HubSpot Service Hub.

Customer Service 80

Customer Service Omnichannel Social Media AI 80

Comm100

NOVEMBER 13, 2022

And you can say goodbye to forcing customers to repeat their problem to different agents too. More on the benefits of omnichannel customer service in Chapter 2). Meet your customers’ CX expectations with Comm100 Omnichannel – the AI-powered, secure omnichannel customer engagement platform. AI-powered automation.

Omnichannel 92

Omnichannel Customer Service Social Media Healthcare 92