Hodusoft

APRIL 24, 2025

Insurance Customer Retention with Contact Center Software For contemporary insurance companies, acquiring more policyholders is not good enough. In such a scenario, customer retention (or retention of policyholders, if you will) is the only recourse. Why Customer Retention is Critical in Insurance?

Contact Center 52

Contact Center Customer Retention Data Entry CRM 52

ECXO

JULY 10, 2024

A comprehensive approach that integrates multiple feedback sources, including Voice of the Customer (VOC) metrics, data analytics, and AI, is essential for a complete understanding. Companies like Rakuten and L’Oréal leverage AI-driven analytics to monitor sentiment across digital platforms, enabling proactive responses.

Sentiment Analysis 374

Sentiment Analysis Customer Feedback NPS Net Promoter Score 374

Uniphore

JANUARY 4, 2022

Conversational AI Platform. Conversational AI. Emotion AI. Conversational AI Platform. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. U-Self Serve. Case Studies. White Papers.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

ECXO

MARCH 6, 2025

Meeting these elevated expectations is not just about customer satisfactionit directly impacts the bottom line. Research shows that B2B companies with superior customer experience achieve higher revenue growth, better customer retention, and lower service costs than their peers.

CX Transformation 339

CX Transformation B2B CX Government 339

Execs In The Know

NOVEMBER 6, 2024

Our generative AI-powered tool listens to and transcribes calls in real-time, automatically summarizing key points and actions needed. The post Service Recovery Reimagined: Leveraging DataScribe for Unmatched Customer Retention appeared first on Execs In The Know.

Customer Retention 52

Customer Retention Sentiment Analysis Contact Center Compliance 52

CommBox

APRIL 5, 2022

For a business to be profitable, it is important to be able to attract customers. But it won’t matter if you don’t use customer retention techniques. Why is Customer Retention Important? Customers are the most important thing for any business entrepreneur, especially permanent ones. Conclusion.

Customer Retention 105

Customer Retention Omnichannel Customer Loyalty Retail 105

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 156

AI Customer Experience Social Media Machine Learning 156

Adrian Swinscoe

FEBRUARY 5, 2025

Todays podcast is with Alex Levin, the Co-Founder and CEO of Regal.io, that provides high-touch contact center software (CCaaS) that enhances sales, support, and customer retention [] The post The natural home of the contact center is under the CMO Interview with Alex Levin of Regal.io first appeared on Adrian Swinscoe.

Contact Center 147

Contact Center Customer Retention Sales Artificial Intelligence 147

Callminer

FEBRUARY 4, 2021

More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty. To address the growing vulnerability in call center customer bases…”.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. It uses NLP and AI to extract insights, detect sentiment, and identify common customer issues, trends, and opportunities for improvement.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Adrian Swinscoe

SEPTEMBER 20, 2024

Wielding an estimated $150 billion purchasing power globally, […] The post Four ways businesses can adopt AI to connect successfully with Gen Z first appeared on Adrian Swinscoe. This is a guest post by Gary Clark a snowsports business expert and Academy Director at SIA Austria.

AI 147

AI Artificial Intelligence Customer Retention Technology 147

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Innovation 101

Innovation AI Start-ups Government 101

VOZIQ

AUGUST 14, 2024

Reston, VA, — VOZIQ AI , a leading provider of AI-powered solutions to subscription businesses, today announced that they have won AI Global Excellence Award 2024 in AI-Based Customer Retention Platform category. We are honored to win this recognition.

Customer Retention 52

Customer Retention AI Machine Learning Artificial Intelligence 52

Uniphore

OCTOBER 4, 2021

The World AI & RPA Show brings together leaders from a variety of client-facing enterprises to discuss the important role AI plays in developing a superior customer-focused business. He discusses about ‘The Impacts of AI and RPA on the Customer Experience’. You can unsubscribe anytime.

AI 100

AI Predictive Analytics Customer Experience Actionable Insights 100

Helpt

MAY 31, 2024

We're at a crucial point in AI with all the focus on AI customer support and its impact on customer satisfaction. A Deeper Dive Into Poor AI Customer Support Most of us have had the fortune (misfortune) of dealing with a frustrating chatbot experience.

Customer Satisfaction 98

Customer Satisfaction AI Sentiment Analysis Customer Experience 98

eglobalis

SEPTEMBER 16, 2024

Leverage Digital Tools Digital transformation is crucial for delivering exceptional B2B customer experiences. Technologies such as automation, AI-driven insights, and omnichannel platforms are essential to optimize customer interactions across all touch-points.

B2B 407

B2B Customer Experience Touchpoint B2C 407

Retently

MARCH 11, 2025

They act as a bridge between the customer and teams working with product, marketing, logistics, and support to ensure customer insights lead to tangible fixes. Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn.

CX 117

CX Customer Experience Net Promoter Score NPS 117

Ameyo Callversations

APRIL 25, 2022

Think AI-Powered Chatbots, and you have the perfect solution to the problem. AI is present in almost all the major tech and legacy industries and provides tons of value to them. What are Conversational AI Bots? Read More: Conversational AI Platforms: Determining the Right Solution for Your Business. 24*7 Availability.

AI 98

AI Customer Acquisition Artificial Intelligence Entertainment 98

ECXO

JUNE 13, 2023

According to the survey, about 50 percent of organizations that use real-time analytics say they have measured an increase in customer retention, loyalty and revenue growth. Almost 75 percent have increased spending on real-time customer analytics.

Predictive Analytics 401

Predictive Analytics Government Sales Customer Retention 401

Gainsight

MARCH 25, 2025

For many of us, our introductionand most of our understandingof AI came from media. Whether AI found us through movies, cartoons, or books, it wasnt a part of our everyday lives. Today, AI tools are everywhere. Despite its popularity, AI still makes some people nervous, specifically when it comes to their careers.

AI 40

AI Touchpoint Gaming Sales 40

Zendesk

MARCH 8, 2022

But support leaders wonder if these metrics are really the best path to improved agent performance and increased customer satisfaction. That’s where conversation AI analytics comes in. proving AI benefits the company as well as the customer. And what about the customers in-between? Customer experience analysis.

AI 98

AI Start-ups Customer Retention Innovation 98

Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? Over the course of my career, support has traditionally been very transactional – customers would get in touch with issues or questions, and support reps would resolve and close them out. . The time for AI in customer service is now.

AI 90

AI ML Artificial Intelligence Sentiment Analysis 90

MyCustomer Experience

DECEMBER 14, 2023

Navigating the New Era of Customer Loyalty: AI Strategies for Maximizing High LTV Customer Retention In an era where growth is no longer. 14th Dec 2023 By Andrew Hooper Business Development Director

Customer Retention 52

Customer Retention AI Customer Loyalty 52

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience? We’ve got a few ideas.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

VOZIQ

JANUARY 17, 2022

At VOZIQ, we are always on the lookout for thoughts and insights from masterminds on the customer experience delivery and retention best practices. In this spirit, we share with you our blog featuring the top recommendations on customer retention. We hope you will find them helpful. Author: Carl S. Author: Ali Cudby.

Customer Retention 67

Customer Retention Non-Profits Retail Customer Loyalty 67

ECXO

DECEMBER 4, 2024

SaaS Companies – SaaS customer success teams often interact with their clients virtually through emails, video calls, or in-app messages. This interaction can be scaled using automation tools and AI, making it easier to manage a larger customer base.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Customer Think

DECEMBER 14, 2021

Marketers get closer to true personalization- an essential part of customer retention The Covid-19 pandemic is undeniably one of the driving forces in the newest rise of eCommerce. When the lockdowns were announced worldwide, people had to look for a way to purchase their necessities within the confines of their own homes.

Technology 116

Technology Technology AI Customer Retention 116

Zendesk

OCTOBER 31, 2022

Multilingual support is a must when serving an international customer base: 75 percent of consumers from 29 countries say they’re more likely to purchase from the same brand again if customer care is in their language. 3 benefits of multilingual customer support automation. More efficient customer service.

AI 98

AI Start-ups CX Customer Retention 98

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . Commbox Chatbots: Use Conversational AI to Boost Your Sales.

Sales 98

Sales AI Healthcare Omnichannel 98

CSAT.AI

FEBRUARY 22, 2023

You can’t stop the AI wave, but you don’t have to get drowned by it. You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. Your company doesn’t need to be gigantic or have a massive budget for an entire overhaul to be able to benefit from the power of AI.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

Gainsight

MARCH 27, 2025

The latest session, Revenue-Driven CS: Proving ROI & Driving Executive Alignment , featured our very own Chief Revenue Officer, Marilee Bear, who sat down with Marija Skobe-Pilley, Founder of Women in Customer Success. Lets dive into our top 5 takeaways on how to tie CS to revenue generation.

Sentiment Analysis 52

Sentiment Analysis Customer Retention AI Gaming 52

Experience Investigators

OCTOBER 11, 2024

The best way to gain this buy-in is to prove how a better customer experience can fulfill team goals and directly impact the bottom line. For example, do you know how much it costs for each customer service request? Use AI to analyze customer support transcripts and flag recurring issues or topics, which become your CX focuses.

Business Growth 98

Business Growth Customer Service Customer Journey Map CX 98

Totango

FEBRUARY 12, 2025

Why customer health is vital for enterprise growth Enterprise B2B organizations often face a daunting challenge how to maintain strong relationships when managing thousands of customers across multiple verticals, regions, and use cases. A robust customer health model offers a solution.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

VOZIQ

JULY 16, 2023

It helps deliver a holistic customer experience by coordinating customer journeys across every touchpoint, such as customer care, direct mail, email, web, mobile app, chat and SMS. Scalability is an essential component of a successful customer retention campaign. Scalable and profitable campaigns.

Customer Retention 52

Customer Retention Omnichannel Touchpoint Machine Learning 52

Zendesk

MAY 24, 2023

AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. How can AI help customer service? How can AI help customer service?

AI 88

AI Customer Service Machine Learning Technology 88

CommBox

SEPTEMBER 20, 2021

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. 56% of customers prefer to message rather than call customer service. . Commbox Self-Service: Automate Over 50% of Your Customer Service. Bots can identify types of conversations (sales, customer service, etc.)

AI 96

AI Customer Service B2C Real Estate 96

eglobalis

JUNE 27, 2024

Customer Satisfaction (CSAT): Measures how satisfied customers are with specific interactions, products, or services. Customer Lifetime Value (CLV): Estimates the total revenue a company can expect from a single customer account throughout its relationship.

Customer Experience 489

Customer Experience VOC Net Promoter Score Government 489