AI, Customer Satisfaction and Hawaii

10 ways to keep delighting your customers when your budgets are under pressure

Steven Van Belleghem

OCTOBER 5, 2022

If I tell you that CX should never be “one-size-fits-all” you’ll probably first think about highly expensive AI personalization or something of the kind. When the pandemic hit us, they tried to improve the customer experience by making shopping a lot safer for those who needed that the most. 3. Make exceptions for those who need it.

CX Customer Satisfaction AI Customer Experience

The most important customer service skills for 2021

Zendesk

APRIL 26, 2021

Understanding customer needs. Using AI as a partner. Customer service software skills. While agents interact with customers directly, the company has to provide tools to equip its customer support team to do their job well. They should also document feedback that comes up directly in conversations with customers.

Customer Service

Customer Service Customer Expectations AI Social Media

Tech Customer Success

10 ways to keep delighting your customers when your budgets are under pressure

The most important customer service skills for 2021

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