Hodusoft

JANUARY 30, 2025

Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth. On the other hand, a unified experience helps businesses build trust, enhance customer satisfaction, and drive brand loyalty. The result? Here, Omnichannel is the Right Solution!

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. To gauge customer satisfaction, they run a CSAT survey across multiple channels and receive 2,000+ open-ended responses. Manually analyzing them?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Hodusoft

DECEMBER 26, 2024

The services range from customer service, legal support, data entry, marketing, and more. Speaking of customer service, the sector witnessed a remarkable change. A majority of people, who used to call customer service numbers, no longer rely on voice calls to communicate. The list is very long indeed.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Callminer

SEPTEMBER 5, 2017

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Jack is a regular public speaker on customer service/experience, AI, and automation. Lindsey Havens. CustomerServLTD.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. AI can automate activities, offer highly tailored customer interactions, and provide important insights.

AI 52

AI Artificial Intelligence CX Compliance 52

CSAT.AI

DECEMBER 16, 2021

Humanitarian issues and equality are key drivers for customer loyalty in the current climate. Bear in mind not all customers appreciate interacting with a customer service department in another country either. Customer perception is linked to customer satisfaction which is in turn linked to company success.

Contact Center 109

Contact Center Entertainment Legal Retail 109

CSAT.AI

NOVEMBER 18, 2021

Can an AI tool streamline your process making agents more autonomous, allowing supervisors and managers to maximize their effectiveness? Team Leads Supervisors, Managers or both QA Specialists (smaller companies can’t often afford this) Tools driven by AI and informed by customer behavior. Outsourcing QA to an AI.

AI 97

AI Legal CX NPS 97

Fonolo

OCTOBER 4, 2017

This agreement is called the “PSA” or Plan Support Agreement (an inscrutably bland legal acronym, if I ever saw one) and it basically says who’s getting how much of a haircut on which debt. Genesys continues to digest its acquisition of InIn, and announced a major initiative in AI called “Kate”. Making the Most of Customer Feedback.

Contact Center 173

Contact Center Legal Gaming Customer Satisfaction 173

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Comm100

MARCH 20, 2024

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1. You can read the full story here.

Government 97

Government Social Media Artificial Intelligence Legal 97

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success.

CX 85

CX Compliance Artificial Intelligence AI 85

Lightico

JULY 26, 2023

Artificial intelligence (AI) has revolutionized various industries, including financial services and lending. AI has emerged as a powerful tool to process document based unstructured data, transforming document collection, management and lending processes. However, extracting meaningful information from this data has been a challenge.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

AI 52

AI CX Artificial Intelligence Compliance 52

Lightico

JULY 2, 2024

Intelligent Document Processing (IDP) and AI-powered customer experience technologies , such as those offered by Lightico, present transformative solutions. The Promise of Intelligent Document Processing (IDP) and AI What is IDP? Due to the risks, many companies opt to take a manual approach to avoid errors.

Compliance 52

Compliance Finance Data Entry Legal 52

CSAT.AI

FEBRUARY 6, 2019

From the GDPR website : “If you record phone calls you must fulfil any of the following conditions to ensure you are doing so legally: Receive consent from the individual(s) in the phone call to record. Justify the necessity of the recording, i.e. to fulfil a contract, or for legal requirements. I’d like to speak to a supervisor”.

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

CommBox

OCTOBER 29, 2021

CommBox aims to provides a mission-critical product that simplifies the way customer support teams communicate with their customers. served as legal counsel to PSG, and Raz, Dlugin & Co. served as legal counsel to CommBox. and Europe.”. Yigal Arnon & Co. About CommBox. in one smart inbox.

Omnichannel 52

Omnichannel Legal Social Media AI 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Zendesk

JUNE 29, 2023

Powered by Generative AI, the platform can automate customer experiences with chatbots and voicebots across channels while significantly reducing operational costs. Powered by next-generation AI, Glean understands who you are to deliver answers to your questions or pinpoint the people who can best help.

Invoicing 52

Invoicing AI Legal Customer Satisfaction 52

Taylor Reach Group

JUNE 13, 2017

How Artificial Intelligence (AI) Will Impact Live Chat. Live Chat and the Customer Experience (CX). How AI Will Impact Live Chat. JD: With Artificial Intelligence (AI), especially the way it is discussed now, everyone wants to mimic behavior one would have with a live representative. Cost of Live Chat as a Channel.

Contact Center 58

Contact Center Artificial Intelligence Legal AI 58

Retently

FEBRUARY 9, 2024

These invaluable insights can steer the course of your products/services to align closely with what truly matters to your customers. Moreover, customer satisfaction surveys can turn satisfied and loyal customers into advocates for your brand. This data can inform future strategies to enhance overall customer satisfaction.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Retently

JULY 3, 2024

By using different methods like online surveys and conversational AI, you give everyone plenty of chances to share their thoughts and feel appreciated for their input. Are you aiming to improve customer satisfaction, enhance employee engagement, or refine product development? Next, consider your audience.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

CSAT.AI

JANUARY 8, 2020

This webinar at Brighttalk hosted by Aaron Lumnah (Senior Manager, Demand Generation, Semafone) with guest Thomas Chisena (Associate, Foley & Lardner LLP),covers legal parameters and how they affect the contact center. However, the protection of consumer data isn’t just a legal issue it’s a trust issue.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Most AI applications, however, revolve around facilitating sales and marketing operations. Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates.

AI 26

AI Predictive Analytics Legal Social Media 26

CSAT.AI

SEPTEMBER 26, 2018

Though AI is beginning to bridge this gap making it more cost effective to have a stateside call center, it is still generally cheaper per agent in multiple countries outside the US. Automated system software identifies the nature of a customer call and forwards to the appropriate department. Call Recording and Logging.

Social Media 52

Social Media Sentiment Analysis Legal Customer Satisfaction 52

Zendesk

OCTOBER 31, 2023

Generative AI Voice Analytics Generative AI Voice Analytics (Support) rapidly assesses the call with an AI-generated narrative summary of its progression. Link your support tickets to Setyl assets, people, service accounts, apps, departments, locations, and legal entities. The outcome?

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

CSAT.AI

FEBRUARY 5, 2020

It is a human assisted AI tool. AI applied to support your human employees helps them to accomplish more with less time. you are able to search for legal terms/litigious language, and flag those interactions. Artificial intelligence parses the data quickly and agents in turn use that data to improve CX. With CSAT.AI Contact us.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

Zendesk

NOVEMBER 28, 2023

If not, customer churn rates can skyrocket due to a misunderstanding of the software. There are numerous benefits of SaaS customer support, including: Customer satisfaction: According to the Zendesk Customer Experience Trends Report 2023 , over 70 percent of consumers will switch to a competitor after multiple bad experiences.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Lightico

MARCH 19, 2024

Supporting Existing Loan Review Lightico can be used to extract key data points from existing loan documents through its advanced AI-powered intelligent document processing (IDP) capabilities. This can include interest rates, fees, loan terms, and customer information.

Finance 52

Finance Compliance Data Entry Legal 52

Lightico

NOVEMBER 13, 2023

3 Customer Satisfaction Providing flexibility in due dates can improve customer satisfaction and build positive relationships with borrowers. When lenders are willing to accommodate their customers’ needs, it fosters goodwill and loyalty.

Finance 52

Finance Government Legal Customer Satisfaction 52

Hodusoft

JANUARY 18, 2023

Call recording: It provides you with a rich resource of customer interactions that may come in handy in training new customer service executives as well as serve as evidence in case any legal complication arises. Its AI-powered routing ensures that patients are connected with the right agent based on their needs.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

Hodusoft

OCTOBER 19, 2023

When calls are routed to the right agent, it ensures faster issue resolution, reduced handling times, and increased customer satisfaction. Using this strategy, high-priority customers or critical issues can be directed to the priority queue. This further helps in saving costs and enhancing customer satisfaction.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Zendesk

JANUARY 19, 2022

Knowledge bases are indispensable tools for customer support teams, especially as companies scale. Use knowledge bases to minimize agent effort, decrease resolution time, and improve customer satisfaction. HR and legal policies. External knowledge bases are self-service portals for customers. Onboarding.

Engineering 52

Engineering Legal Customer Satisfaction AI 52

Intercom

AUGUST 2, 2023

Lynn is the Chief Customer Officer of CX consultancy ClearAction. She began her journey in the CX field over 30 years ago by designing customer satisfaction methodologies, and went on to lead customer experience transformation at semiconductor manufacturer Applied Materials and teach marketing at the University of California. .

Innovation 52

Innovation CX Non-Profits AI 52

Aquire

FEBRUARY 2, 2022

Consider that more than half of customers abandon their purchases if they don’t find quick answers to their questions — so self-service is one of the most effective (and cost-effective) ways to facilitate conversions and reduce churn. Higher satisfaction. Finding answers quickly is a big factor for customer satisfaction.

Omnichannel 52

Omnichannel Engineering Legal Machine Learning 52

SugarCRM

NOVEMBER 7, 2023

Infuse Generative AI Into Your Recommender Tools Recommender tools have been available to vendors for a while already. However, with the emergence of generative AI models , these are becoming powerful tools to take product recommendations up a notch and match buyer preferences even closer. Customer preferences.

B2B 26

B2B B2C E-commerce Engineering 26