Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support, Lake Michigan Credit Union.

Customer Service 92

Customer Service AI B2C Technology 92

Comm100

MAY 4, 2022

Once you’re feeling comfortable about automation and bots, it’s time to introduce AI chatbots. AI chatbots are powered by artificial intelligence so rather than following a pre-set range of questions, they can understand intent and complexities of language. Chatbot ROI Calculator: Find out how much ROI you could make with AI Chatbots.

Omnichannel 83

Omnichannel Artificial Intelligence AI Start-ups 83

Comm100

APRIL 9, 2021

Agent Assist, a type of agent-facing AI, takes this up a level by scanning the conversation in real time and providing agents with suggested answers. Chatbots are the ultimate tool to manage high customer support volumes. Recommended Reading : Transforming the Financial Services Client Experience – Taking the Next Step with AI.

Retail 71

Retail AI Social Media Start-ups 71

Callminer

SEPTEMBER 5, 2017

Lindsey Brown is the Director of Marketing and Sales at Port City Companies in Port Huron Michigan. Jack is a regular public speaker on customer service/experience, AI, and automation. It is also very important to allow the agents to analyze their performances on the basis of the quality of service and customer satisfaction.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. How do AI chatbots work? AI chatbots. More on this in Chapter 5.

AI 52

AI Healthcare Start-ups Machine Learning 52

Comm100

MARCH 2, 2022

This means credit unions now need to measure and manage their customer interactions across multiple channels in order to drive customer satisfaction overall and effectively compete with banks.” Lake Michigan Credit Union, Jasmina Duric, Manager of E-Services and Support Department. Future members are digital-first.

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52