Uniphore

NOVEMBER 2, 2021

5 There’s no larger opportunity to dramatically impact your business than with all the outward-facing conversations happening across the enterprise – customer service, sales, and marketing. Given the massive engagement between customers and a brand, creating a positive, and personal experience is essential.

Contact Center 100

Contact Center Sales B2B AI 100

Hodusoft

JANUARY 28, 2021

The software helps with sales campaigns and it proves simply invaluable for customer service. Sales campaigns. Think up strategic campaigns to draw in more customers and then use call center software for implementation. This type of dialer is better suited for customer service and to follow up hot leads.

Social Media 105

Social Media Contact Center Omnichannel Sales 105

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Execs In The Know

FEBRUARY 16, 2023

This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. By leveraging Zenarate AI Coach, Western Union developed confident, prepared new hire agents before engaging with their first live customer. days to 2 hours.

AI 52

AI Scorecard Contact Center Compliance 52

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Let’s put this into perspective.

Contact Center 48

Contact Center Artificial Intelligence Entertainment Healthcare 48

CommBox

DECEMBER 15, 2021

With the rise of big data, AI and automation, businesses are excited to use the latest technologies to power their operations and serve their customers. A key area that businesses are looking to automate is their customer communications. This can be customer service, sales, automated services and more.

Omnichannel 52

Omnichannel Sales Machine Learning AI 52

CommBox

MARCH 13, 2022

Answer customers from both desktop and mobile apps. CommBox’s AI allows you to build smart chatbots for various use cases (customer service, sales, etc.), Marketing automation via WhatsApp means more sales opportunities, as long as you’re equipped with cutting-edge technology. .

Sales 52

Sales Omnichannel CRM AI 52

Ameyo Callversations

AUGUST 9, 2022

With several great brands leveraging the same, this technology is advanced enough to engage and interact with customers. Voice bots are an AI-driven approach that allows computers to understand and respond to human speech. What are Voice bots & Tips before Opting for One? Though voice bots go much beyond simple chatbots.

Technology 52

Technology Technology Artificial Intelligence Sales 52

SurveySensum

JULY 14, 2020

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. Emma Donnelly – Head Of Customer Service at Redrow Homes.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

MARCH 23, 2023

In the next 15 years, he worked in a variety of functions, from IT to customer service, sales, and marketing, until he set up his own practice, Watermark Consulting , where he helps organizations capitalize on the power of loyalty. Listen, I can’t let you go without asking you about AI and ChatGPT. I love that.

CX 59

CX Customer Experience Retail Start-ups 59

CommBox

MARCH 7, 2022

Customers can check their billing information, activate packs, add recharges and payments, check balances, and more. . CommBox is an AI-powered omnichannel platform that allows brands to manage all interactions across channels from a smart inbox. Get Started with Google’s Business Messages On CommBox . Illustration: Google .

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

CommBox

MARCH 7, 2022

Customers can check their billing information, activate packs, add recharges and payments, check balances, and more. . CommBox is an AI-powered omnichannel platform that allows brands to manage all interactions across channels from a smart inbox. Get Started with Google’s Business Messages On CommBox . Illustration: Google .

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52