AI Customer Service Sales Innovation 
eglobalis
APRIL 27, 2025
In tr od uc ti on [link] Agentic AI has emerged as a next-frontier concept in artificial intelligence, promising a paradigm shift in how businesses engage with customers. This rise of agentic AI comes amid a broader AI boom. In 2023, generative AI (e.g., In other words, it gives AI agency.
Uniphore
OCTOBER 26, 2021
Uniphore has always been committed to building a robust partner ecosystem to support our customers. In addition to its latest $150M Series D funding that was announced in March 2021, Uniphore has announced numerous product innovations and two acquisitions so far this year – the acquisition of Emotion Research Labs and Jacada.
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eglobalis
JULY 31, 2024
By leveraging data visualization and reporting features, companies can identify key performance indicators (KPIs), track progress, and make informed decisions to enhance customer experiences continuously. These tools provide instant customer support, resolving queries in real-time and ensuring customers receive timely assistance.
Uniphore
DECEMBER 14, 2021
For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers. These types of advances are transforming customer experience across contact centers for global enterprises.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. How AI can help you resolve queries faster and ultimately lower customer friction from all angles.
Uniphore
NOVEMBER 17, 2021
Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. As a result, Uniphore now supports over 175,000 customer service agents who can handle more than 120 million engagements every month.
Uniphore
OCTOBER 21, 2021
2 1 , 2021 [12 AM PST, 3 AM EST ] – Uniphore announced today that it has completed its acquisition of Jacada and is unveiling the industry’s most compre he nsive p latform that will further enable enterprises to transform customer experiences. PALO ALTO, Calif. , About Uniphore.
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