AI Customer Service Sales Scorecard 
eglobalis
APRIL 27, 2025
In tr od uc ti on [link] Agentic AI has emerged as a next-frontier concept in artificial intelligence, promising a paradigm shift in how businesses engage with customers. This rise of agentic AI comes amid a broader AI boom. In 2023, generative AI (e.g., In other words, it gives AI agency.
Execs In The Know
FEBRUARY 16, 2023
This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. By leveraging Zenarate AI Coach, Western Union developed confident, prepared new hire agents before engaging with their first live customer. days to 2 hours.
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