Zendesk

APRIL 26, 2023

Customer experiences aren’t meant to be one-size-fits-all. With AI, it’s now possible for businesses to personalize for a wider spectrum of human needs. According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology.

AI 98

AI CX Technology Technology 98

Taylor Reach Group

JUNE 26, 2017

Contact centers, customer service and customer experience: news, views and how to's. Inside this issue: Will AI Mean Less People and More Profit in the Contact Center? The Power of Personalisation in Customer Service . Will AI Mean Less People and More Profit in the Contact Center? Newsletter.

Contact Center 48

Contact Center Artificial Intelligence AI Technology 48

The Customer Service Blog

APRIL 28, 2022

It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. If you hear “This call is being recorded for training and quality control” it isn’t just the customer service representative they’re monitoring. The computer has concluded you are “friendly and talkative.”

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52