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Customer experiences aren’t meant to be one-size-fits-all. With AI, it’s now possible for businesses to personalize for a wider spectrum of human needs. According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology.
Contact centers, customerservice and customer experience: news, views and how to's. Inside this issue: Will AI Mean Less People and More Profit in the Contact Center? The Power of Personalisation in CustomerService . Will AI Mean Less People and More Profit in the Contact Center? Newsletter.
It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. If you hear “This call is being recorded for training and quality control” it isn’t just the customerservice representative they’re monitoring. The computer has concluded you are “friendly and talkative.”
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