Comm100

SEPTEMBER 28, 2021

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

Customer Service 98

Customer Service AI B2C Technology 98

Comm100

SEPTEMBER 22, 2021

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part of our series on Digital Transformation in Customer Service , we looked at why businesses can’t afford to ignore digital transformation.

Customer Service 90

Customer Service Social Media Omnichannel Technology 90

Comm100

MAY 4, 2022

Once you’re feeling comfortable about automation and bots, it’s time to introduce AI chatbots. AI chatbots are powered by artificial intelligence so rather than following a pre-set range of questions, they can understand intent and complexities of language. Chatbot ROI Calculator: Find out how much ROI you could make with AI Chatbots.

Omnichannel 97

Omnichannel Artificial Intelligence AI Start-ups 97

Comm100

APRIL 9, 2021

Today’s customer service expectations cross over industries. Because of this, today’s clients are likely to judge the customer support from their bank by comparing it to other experiences like paying a phone bill online or ordering food on a delivery app. Wait times are key to any customer service team. Wrap-up.

Retail 94

Retail Social Media AI Start-ups 94

Beyond Philosophy

MARCH 16, 2023

When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? His research focuses on customer satisfaction, customer experience, measurement, and management. Then, they implement changes based on the findings.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Callminer

SEPTEMBER 5, 2017

Lindsey Brown is the Director of Marketing and Sales at Port City Companies in Port Huron Michigan. Port City Companies started in 1961 as a full-service answering service and now has three divisions, including a shipping and fulfillment center as well as Acculor, a live, phone-based employee call-off line. Lindsey Brown.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Social Media 52

Social Media Omnichannel Compliance AI 52