S@*#!$%: The One Word to Scrub from Your Email Subject Lines for Surveys
InteractionMetrics
NOVEMBER 3, 2023
If companies send multiple surveys at every step of the customer interaction, it gives customers the impression that no one on the other end reads their replies. Since AI has automated so much of CX, that may be true. But the onslaught of surveys emphasizes how impersonal they’ve become. They’ve become formulaic.
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