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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

Leverage Technology as an Enabler, not a Solution While technology is essential in today’s CX strategies, it should be viewed as an enabler that enhances—rather than replaces—human-centric interactions.

CX 464
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CX Transformation with AI Chatbots is not a “One-Size-Fit All” Approach

Customer Think

Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right.

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Fulfilling Conversational AI’s Promise in Your Contact Center

Uniphore

Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. Over a year after the onset of the pandemic, contact centers have stepped up digital transformation plans at scale. View more episodes of CX Transformed.

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CX Transformation: Technology is the Answer (Sometimes)

Confirmit

A couple of weeks back, we headed to sunny Stockholm to chat all things Customer Experience alongside other CX aficionados at the CX Transformation: Nordics event. The event brought together speakers from the likes of Sky, Uber and of course Confirmit, to discuss the transforming CX horizon.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.

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Customer Response Summit (CRS) Austin Recap and Event Highlights

Execs In The Know

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more.

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Elevate ’23: Shaping the Future of CX in the Age of AI

Logicalware

Are you ready to go beyond buzzwords and dive into the real impact of AI on Customer Experience? Three reasons why you can’t afford to miss it: Embrace AI-powered CX transformation: In today’s rapidly evolving business landscape, AI-driven transformation is rewriting the rules of customer experience.

AI 52