Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Leaders walked into sessions with big questions: How do we ensure AI doesnt erode customer trust?

CX 64

CX AI CX Transformation Artificial Intelligence 64

SurveySensum

SEPTEMBER 14, 2020

Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CX Transformation is required. The businesses that were in the digital CX transformation phase have fast-forwarded their progress.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. With AI, you can get answers to most of your “why” questions. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Some hints: big data, omnichannel, personalisation, AI and organizational culture. And why not?

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Execs In The Know

MARCH 13, 2025

Yet, for too long, the cruise industry, like many others, focused heavily on the onboard experience while neglecting the critical pre- and post-cruise touchpoints. A small, unassuming wearable, but with the power to transform cruising into something deeply personal. Enter the Princess Medallion. And the results? Staggering.

Hospitality 59

Hospitality Hospitality Touchpoint Contact Center 59

Execs In The Know

MARCH 13, 2025

Yet, for too long, the cruise industry, like many others, focused heavily on the onboard experience while neglecting the critical pre- and post-cruise touchpoints. A small, unassuming wearable, but with the power to transform cruising into something deeply personal. Enter the Princess Medallion. And the results? Staggering.

Hospitality 93

Hospitality Hospitality Touchpoint Contact Center 93

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. In short, the best CX platforms do more than simply report problemsthey solve them.

CX 52

CX Social Media Contact Center Compliance 52