AI, CX Transformation and VOE - Tech Customer Success

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. Jim Bass – CX-PRO, CX Strategy and Innovation Leader.

Customer Experience

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How to Anticipate and Address the Unintended Consequences of CX Transformation

Execs In The Know

FEBRUARY 29, 2024

And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. Solution: AI’s success hinges on human-centered design.

CX Transformation

CX Transformation CX VOE AI

Tech Customer Success

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

How to Anticipate and Address the Unintended Consequences of CX Transformation

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