Beyond Philosophy

MAY 21, 2022

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and the science of customer engagement to meet shifting customer interactions and their ever-increasing demands. How You Describe Yourself is Not Seen By Others appeared first on CX Consulting.

Management Consulting 15

Management Consulting AI Customer Relationship CX 15

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too. Job impacts?

Innovation 78

Innovation AI Management Consulting Education 78

Beyond Philosophy

MAY 7, 2022

The combination of AI, behavioral sciences, and data is a powerful way to gain insight into your customers behavior so you can provide a proactive and perfect experience for them. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Management Consulting 78

Management Consulting Contact Center AI Customer Relationship 78

Beyond Philosophy

APRIL 24, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. How To Use Behavioral Science To Improve Your Customers Experience appeared first on CX Consulting.

Customer Experience 88

Customer Experience Management Consulting Customer Relationship AI 88

Beyond Philosophy

MAY 15, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. 5 Rules for Managing Your Customer Experience in Business to Business. How can we help?

Customer Experience 103

Customer Experience B2B Healthcare Management Consulting 103

Beyond Philosophy

JANUARY 22, 2022

The last big thing, Customer Relationship Management (CRM), was old news. Customer Science combines the power of artificial intelligence (AI), customer data, and the concepts of behavioral science to help organizations create a winning customer strategy. appeared first on CX Consulting. The post Watch Out!

Artificial Intelligence 78

Artificial Intelligence CRM Customer Satisfaction Management Consulting 78

Beyond Philosophy

DECEMBER 29, 2023

06:14 Colin shares his first lesson about how he sees organizations about to make the same mistakes they did 25 years ago with the Web, but this time with AI. Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience.

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

Beyond Philosophy

DECEMBER 24, 2022

From a description of the world’s ugliest knife (which you can see for yourself at minute 19:26 on our YouTube Channel of the podcast ) to the significant realization I had that AI is just our bias written in code shared by our guest Broderick Turner, Ph.D., This is what we have learned… appeared first on CX Consulting.

Entertainment 68

Entertainment Management Consulting AI CX 68

Beyond Philosophy

APRIL 17, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. All of us have two systems of thinking that drive our decision making. How can we help?

Management Consulting 78

Management Consulting Customer Relationship AI Customer Experience 78

Beyond Philosophy

MAY 1, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. A massive gap exists. Follow Colin on Linkedin and Twitter.

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

Beyond Philosophy

JULY 2, 2022

22:53 Colin talks about how Customer Science and the AI involved will enable more customer segmentation that was possible in an analog world. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. appeared first on CX Consulting.

Retail 12

Retail Management Consulting AI Customer Experience 12

Beyond Philosophy

JULY 2, 2022

22:53 Colin talks about how Customer Science and the AI involved will enable more customer segmentation that was possible in an analog world. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. appeared first on CX Consulting.

Retail 12

Retail Management Consulting AI Customer Experience 12

Fonolo

FEBRUARY 13, 2019

Also, see “ AI is Not Reducing Call Center Agent Employment.”. About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives. The ongoing centrality of the voice channel is a recurring theme on this blog. Repetitive announcements.”

Contact Center 57

Contact Center Technology Technology CRM 57

Hodusoft

JULY 17, 2024

15 CX Stats That’ll Change the Way You Look At Customer Service In the next few years, an organization’s Customer Experience (CX) will play a greater role in its success than its products or prices. To paraphrase author and keynote speaker Micah Solomon, CX is not a cost center, it’s a revenue generator. That’s a huge number!

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. It has to be the direction that SugarCRM is heading with their customer experience (CX) vision. What makes you excited about sponsoring SugarConnection?

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Hodusoft

DECEMBER 11, 2024

From Automation to Personalization: How AI is Shaping the Future of CX Would you be surprised to know that one out of every two customers would switch brands following just one bad customer experience (CX)? For contemporary organizations, CX is everything! Why Is CX Important for Contemporary Businesses?

AI 52

AI CX Contact Center Omnichannel 52