Experience Investigators

MARCH 11, 2025

Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check to explore these fascinating parallels that are reshaping how we think about caring for patients. Healthcare and customer experience have more in common than you might think.

Healthcare 52

Healthcare CX Business Administration Social Media 52

Fonolo

NOVEMBER 13, 2018

The following conferences give you a front-row seat for hot-topic, contemporary customer service trends and how to take advantage of them; this could be anything from AI to advances in live chat. It’s the place where customer care, CX, and CS leaders come together to network and learn. Where: Las Vegas, Nevada.

Customer Service 108

Customer Service Contact Center Innovation Social Media 108

Fonolo

MAY 10, 2023

The diverse topics covered include: innovations in workforce engagement, Avaya’s roadmap for the future of CX and discussions about the merits of SIP technology. This year’s program themes include generative AI and emerging tech; omnichannel and self-service ; operations and efficiency and a host of other essential topics.

Contact Center 87

Contact Center Healthcare Gaming Innovation 87