Fonolo

MARCH 6, 2019

This Canadian customer experience-obsessed organization is a vibrant and integral part of the North American CS and CX verticals. In addition to hosting an annual conference, and paying homage to outstanding leadership with its Customer Service Excellence Awards, GTACC is a useful resource for knowledge-sharing in the CS and CX spaces.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Execs In The Know

MARCH 16, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. Mark: I think my biggest takeaway is that AI is here. Why do you think your session on knowledge management and experience design resonated with so many CX leaders?

Contact Center 97

Contact Center Innovation AI Technology 97

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling. April: When I joined woom Bikes, the U.S.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

SurveySensum

AUGUST 28, 2024

So, let’s explore how the 10 best companies for customer experience in 2024 do it differently and take some lessons from their CX strategies. Chick-fil-A CX’s strategy is rooted in hospitality, driven by a customer-centric culture of respect and personalized attention to customers.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SugarCRM

NOVEMBER 16, 2023

Enhanced Support and Service : Support and service activities and processes are also critical to business development and ensuring that you deliver proper levels of CX. You need to interpret it in a fashion that helps you accelerate business growth and enhance CX. However, robust CRM tools offer a 360-degree view of your customers.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26

Comm100

MARCH 16, 2022

However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. Table of Contents: Chapter 1: Governments are taking CX seriously. GOVERNMENTS ARE TAKING CX SERIOUSLY. – Chapter 4.1: – Chapter 4.2:

Government 89

Government Customer Service Compliance CX 89