Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

MARCH 20, 2024

CXM tools are instrumental in creating a customer-centric approach within organizations. SurveySensum Customer experience management software companies for both startups and enterprises SurveySensum is a leading CXM software company that is designed to cater to both SMEs and large enterprises. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

OCTOBER 2, 2024

What is Customer Experience Management (CXM)? In fact, the global CXM market is expected to grow at a 14.6% In fact, the global CXM market is expected to grow at a 14.6% Why CXM Matters? According to Forrester’s research conducted for Adobe, firms with solid CXM strategies have 1.7 CAGR, reaching $65.95

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

SEPTEMBER 13, 2023

SurveySensum SurveySensum, an AI-powered B2B manufacturing feedback tool, simplifies feedback collection with NPS, CES, and CSAT surveys. And once the survey responses start coming in, the tool centralizes the feedback, automates analysis using Text Analytics software , and provides detailed reports on a user-friendly dashboard.

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

MARCH 26, 2024

SurveySensum goes beyond traditional CXM solutions by providing industry-specific survey templates and customizable questionnaires that allow beginners to create and deploy surveys in just about 10 minutes. SurveySensum can help you craft personalized NPS, CSAT, CES, and many more surveys, and analyze responses with its advanced AI tools.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52