AI and Data Mining - Tech Customer Success

How AI is transforming contact center operations

Callminer

JANUARY 9, 2025

Contact centers are increasingly adopting AI-driven tools to assist with everything from data mining to gaining detailed CX insights. Read about how the technology is transforming operations here.

Contact Center

Contact Center Data Mining AI CX

AI, Automation and Analytics Drive Vast Improvements in Contact Centers

DMG Consulting

FEBRUARY 12, 2019

AI, Automation and Analytics Drive Vast Improvements in Contact Centers. AI and Automation Pave the Way for Improvements. Automation and artificial intelligence (AI) are changing the way companies operate, allowing businesses to re-imagine many aspects of their operations, including their employees.

Contact Center

Contact Center AI Predictive Analytics Data Mining

What is predictive analytics and how is it being used in contact centers?

DMG Consulting

OCTOBER 9, 2020

It is an artificial intelligence (AI)-based capability that utilizes data mining, statistical techniques and machine learning to identify relationships, patterns and trends. Question: What is predictive analytics and how is it being used in contact centers?

Predictive Analytics

Predictive Analytics Contact Center Data Mining Artificial Intelligence

Artificial Intelligence in CX Learning

ClearAction

JUNE 25, 2023

Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Artificial intelligence (AI) is a top topic in customer experience management. Even if AI pulls wisdom from the sources recommended above, AI is unable to determine what’s actually wisest.

Artificial Intelligence

Artificial Intelligence CXM CX Data Mining

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Consider AI-driven solutions to help your reps. How does AI help customer service agents? Now let’s say a customer wants to talk directly to an agent without interacting with an AI bot.

Contact Center

Contact Center VOC Social Media Artificial Intelligence

How Well Does Your Company Gather and Leverage Qualitative Employee and Customer Insight?

Customer Think

JUNE 6, 2023

To Begin: The Rationale for In-depth Generation of Stakeholder Personas With today’s preoccupation with ChatGPT, and all things AI/digital and sophisticated text analytics and data mining oriented, the value of proactively generating qualitative employee and customer insight is often overlooked or bypassed.

Data Mining

Data Mining Text Analytics AI

Avoiding Bot Biases in Customer Experience

Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? AI systems have become supercharged at doing just this very thing at high speeds, and with as much data as is available. In the world of AI, the line between influence and manipulation is clouded with intent.

Machine Learning

Machine Learning Customer Experience Artificial Intelligence E-commerce

Four Top Trends for Contact Centers

Taylor Reach Group

MAY 30, 2017

What will be the impact of Artificial Intelligence (AI) on the Contact Center? . AI has been in the Contact Center space for years. This shift represented the first tentative steps towards the AI enabled Contact Center. AI continues this evolution. Artificial Intelligence and the Contact Center. .

Contact Center

Contact Center Artificial Intelligence Customer Journey Map AI

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

SEPTEMBER 5, 2017

The current trend of website optimization through A/B testing, guiding users with AI chat bots, and creating communities and knowledge bases for self-help, leave a call center manager wondering whether customers still need human assistance at all. Jack is a regular public speaker on customer service/experience, AI, and automation.

Mystery Shopping

Mystery Shopping Legal Contact Center Start-ups

Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. Use data mining thoroughly in Customer Service to identify patterns in customer expectations. Tie the value of each customer to this turnaround.

Customer Service

Customer Service Data Mining Non-Profits CXM

Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

AI IS THE HEADLINER FOR 2019. Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

Contact Center

Contact Center Predictive Analytics Machine Learning Artificial Intelligence

Data-Driven Decision Making: The Differentiator

Helpt

FEBRUARY 14, 2024

It's the foundation of data analysis, involving the use of key performance indicators (KPIs) and other metrics. It involves more in-depth data mining and correlations. It's a forward-looking approach, making educated guesses based on historical data.

Machine Learning

Machine Learning Social Media Data Mining Artificial Intelligence

Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

MAY 24, 2018

See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Learn from Fortune 500 companies and innovative start-.ups ups to create a business strategy that will ensure growth for your business. Customer Contact – Europe: June 11-13, Dublin, Ireland.

Contact Center

Contact Center CX Healthcare Social Media

Better Together: IoT and CRM for the Manufacturing Industry

SugarCRM

JUNE 22, 2023

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes. Since we know that CRM requires data, combining it with IoT is a perfect match.

Manufacturing

Manufacturing CRM Data Mining Omnichannel

Mastering Sales ROI in Manufacturing: Navigating Through a Sea of Data with Strategic Analytics and Reporting

SugarCRM

DECEMBER 14, 2023

Transform your raw data into easy-to-understand charts and graphs for easy decision-making Assess customer sentiment with sentiment analysis and accurately detect opportunities for improvement. Accelerate processes by reducing time, costs, and technical expertise usually required for project-based AI predictive analytics.

Manufacturing

Manufacturing Sales Predictive Analytics Data Mining

Tech Customer Success

How AI is transforming contact center operations

AI, Automation and Analytics Drive Vast Improvements in Contact Centers

Trending Sources

What is predictive analytics and how is it being used in contact centers?

Artificial Intelligence in CX Learning

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

How Well Does Your Company Gather and Leverage Qualitative Employee and Customer Insight?

Avoiding Bot Biases in Customer Experience

Four Top Trends for Contact Centers

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Customer Service is a Value Center (NOT a Cost/Profit Center!)

Workforce Optimization Ushers in the Real-Time Contact Center

Data-Driven Decision Making: The Differentiator

Contact Center and CX Expos Conferences and Summits – June 2018

Better Together: IoT and CRM for the Manufacturing Industry

Mastering Sales ROI in Manufacturing: Navigating Through a Sea of Data with Strategic Analytics and Reporting

Stay Connected