eglobalis

JULY 25, 2024

This article explores the reasons behind this disparity, examining factors such as cultural differences, investment levels, regulatory environments, and innovation adoption rates. A significant portion of European and UK influencers and educators in CX have not directly implemented or transformed CX in B2B or B2C environments.

Customer Experience 488

Customer Experience Innovation CX Omnichannel 488

ECXO

MARCH 6, 2025

Our hope is that in the future, equality will be so deeply ingrained that women will naturally lead, innovate, and thrive in a world where opportunity knows no barriers. Each has blazed a trail in her field while also championing important causes such as education, human rights, and the fight against intolerance.

Education 191

Education Non-Profits Innovation Social Media 191

Uniphore

OCTOBER 26, 2021

With the launch of Uniphore Unite, we enhance the value of our industry-leading AI and automation solutions by partnering with world-class services and complementary technology firms,” said Jafar Syed, SVP, Global Head of Channel Alliances & Partnerships at Uniphore.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

ECXO

DECEMBER 25, 2024

A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. Heres why this is crucial for sustainable growth: Informed decision-making: Insights gathered from customers can drive innovation, identify opportunities, and uncover inefficiencies.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

ECXO

FEBRUARY 14, 2022

We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link]. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

CX 296

CX Education Innovation AI 296

Uniphore

DECEMBER 14, 2021

For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers. In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

ECXO

JUNE 23, 2024

Lastly, it’s important to continuously educate and empower your customer success team. This could include CRM systems, customer success platforms, and even AI-driven tools that can predict customer behavior. Educate your customers. Driving Innovation: Feedback channels can serve as a source of inspiration for innovation.

CX 358

CX Customer Satisfaction Innovation Education 358

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. Introducing our AI-powered beta features Summarize The first feature we built is a conversation summarization tool.

AI 188

AI Start-ups Technology Technology 188

Uniphore

NOVEMBER 17, 2021

Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. At Uniphore, we are bringing the best in AI and automation to that experience while maintaining the critical component of human empathy in the mix.

Technology 246

Technology Technology Innovation Entertainment 246

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? The company is dropping its ‘Sense and Simplicity’ brand promise to better reflect the ‘meaningful innovation’ it sees as its future differentiator.

B2B 367

B2B Innovation CX Government 367

eglobalis

JUNE 27, 2024

IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Philips focuses on improving people’s health and well-being through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 453

Customer Experience Net Promoter Score VOC Government 453

Uniphore

JUNE 9, 2021

Here are nine important tips — our maverick moves — that can help you on the road to innovating with the best of them: Get Focused on Outcomes. According to the 2020 Deloitte Global Human Capital Trends survey, 67% of organizations have yet to truly incorporate AI into their knowledge management strategy.

Contact Center 246

Contact Center Education AI Start-ups 246

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. This perspective fosters patience and a focus on future rewards, encouraging individuals to invest in education, savings, and long-term projects. 3.

Customer Experience 177

Customer Experience Innovation Education Government 177

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. The European Customer Experience Organization (ECXO) understands the complexities of data analytics and is here to help and educate. In 2024 we are launching our education program. They want to be seen as individuals.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Comm100

NOVEMBER 28, 2022

Colleges and universities often find themselves pulled between tradition and innovation. Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. Automation takes off. ” – Inside Higher Ed.

Education 98

Education Customer Service Omnichannel Social Media 98

Comm100

DECEMBER 8, 2024

AI chatbots are making this a reality, revolutionizing how students interact with their schools. Higher ed chatbots are reshaping the student experience, offering real-time support, streamlining processes, and opening doors to a more connected and engaging approach to education.

Gaming 52

Gaming Education Compliance AI 52

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). From enhancing personalization to improving service efficiency, AI offers significant benefits. The key to success lies in balancing technological innovation with customer trust.

AI 97

AI Artificial Intelligence CX VOC 97

Uniphore

OCTOBER 21, 2021

Uniphore’s integrated Conversational Automation (CA) platform now combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business friendly UX to transform and democratize customer experiences. PALO ALTO, Calif. , About Uniphore.

Contact Center 189

Contact Center Education Healthcare AI 189

Intercom

OCTOBER 10, 2024

We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce , about burning topics in the customer service space right now, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and keeping a pulse on employee and customer satisfaction.

AI 96

AI Innovation Customer Service Start-ups 96

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.

AI 130

AI Artificial Intelligence Healthcare Legal 130

CX Accelerator

OCTOBER 26, 2019

Shep Hyken Shuri (Black Panther’s Sister) She's fierce, she's lovely, a genius inventor and innovator, she leverages technology smartly, and she's always anticipating future needs! He's the perfect blend of human and AI. When he found himself in the future, he didn't complain - he worked to educate himself - a growth mindset.

CX 303

CX Contact Center Start-ups Education 303

Fonolo

SEPTEMBER 4, 2018

What about the broader issue of AI catching up with the job of call center agent? How do we reconcile this with all the progress we see in NLP, AI and voice recognition? Register for “The Impact of AI in Customer Experience” here. Webinar: The Impact of AI in Customer Experience. Let’s take this apart.

AI 209

AI Contact Center Start-ups Innovation 209

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience , Author, Coach, and Educator. Karen is the principal of Co.-Design

CX 156

CX CXM Government Contact Center 156

Comm100

DECEMBER 12, 2023

From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. We’ll explore how Generative AI is changing the very fabric of customer interactions, while balancing this automation with emotional intelligence.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

ECXO

OCTOBER 30, 2024

Businesses should strive to educate their customers, offering resources that enhance their understanding of products and services. In the film, Neo learns to harness his abilities, ultimately breaking free from the constraints of the matrix.

Customer Experience 156

Customer Experience Social Media Artificial Intelligence CX 156

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. A new breed of innovative businesses, like Monzo, is going the other way. 1 obstacle for these executives.

Customer Expectations 216

Customer Expectations Real Estate Start-ups Machine Learning 216

Fonolo

SEPTEMBER 11, 2018

This is a) partly because terminology around AI is problematic; b) partly because objective data is sparse; c) partly because the loudest voices have, well, let’s say motivated reasoning ; and d) partly because there are multiple overlapping questions. The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”.

AI 89

AI Customer Service Contact Center Artificial Intelligence 89

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

Innovation 78

Innovation AI Management Consulting Education 78

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. Chapters Chapter 1 What is live chat for higher education? Chapter 2 Why is higher education adopting live chat? Table of Contents What is live chat for higher education? Why is higher education adopting live chat?

Education 75

Education Omnichannel Customer Service B2B 75

DMG Consulting

OCTOBER 13, 2023

AI: The Future Brain of Contact Centers View this article on the publisher’s website. Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. No person or government is going to stop the AI revolution, and regulating it is going to be very difficult.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

Gainsight

OCTOBER 10, 2023

There’s no question: AI is on fire. The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. In healthcare, for example, healthcare professionals (HCPs) will likely use AI for data-based diagnostic support. AI can help.

Education 52

Education AI Artificial Intelligence Healthcare 52

Retently

MARCH 11, 2025

Creating educational content if a product requires extra guidance (e.g., Step 3: Exploring AI & Automation Flows While Keeping Personalization Intact Automation isnt just about efficiency but ensuring that customers get the right level of support at the right time. The challenge? Making automation feel human, not robotic.

CX 115

CX Customer Experience Net Promoter Score NPS 115

Fonolo

AUGUST 30, 2018

Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. In particular, AI is having a noteworthy impact on the contact center industry, a space that represents the front line and links businesses with customers. What Can Contact Centers Expect from AI? Interested in learning more?

AI 73

AI Artificial Intelligence Contact Center Customer Experience 73

CommBox

SEPTEMBER 20, 2021

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. . © Rawpixelimages | Dreamstime.com.

AI 96

AI Customer Service B2C Real Estate 96

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Commbox Chatbots: Use Conversational AI to Boost Your Sales. What are Chatbots? .

Sales 98

Sales AI Healthcare Omnichannel 98

Totango

MAY 30, 2019

Totango was named the winner of two Silver Stevie American Business Awards including “Most Innovative Tech Company of the Year – Up to 2,500 Employees” and “Cloud Application / Service”. Stevie Award judges include more than 200 of the world’s most respected executives, entrepreneurs, innovators, and business educators.

Innovation 13

Innovation Technology Technology Education 13