ECXO

MARCH 6, 2025

From business and activism to media and technology, these women continue to break barriers and shape a future of equality, inclusion, and justice. Each has blazed a trail in her field while also championing important causes such as education, human rights, and the fight against intolerance.

Education 188

Education Non-Profits Innovation Social Media 188

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. However, getting from technological breakthrough to useful applications is far from straightforward. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom.

AI 188

AI Start-ups Technology Technology 188

Win the Customer

DECEMBER 26, 2024

In today’s rapidly evolving digital landscape, artificial intelligence (AI) is transforming the way businesses interact with their customers. From chatbots and virtual assistants to personalized recommendations and predictive maintenance, AI is revolutionizing customer experience (CX). Here are some key considerations: 1.

AI 59

AI CX Artificial Intelligence Legal 59

ECXO

DECEMBER 4, 2024

This interaction can be scaled using automation tools and AI, making it easier to manage a larger customer base. Role of Technology 1. Automated Onboarding Processes: SaaS companies leverage technology to streamline and automate the onboarding process, ensuring a seamless and efficient experience for new customers.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Uniphore

NOVEMBER 19, 2021

The amazing possibilities of technology are about to become even more amazing. Thanks to low code/no code technology, leaders can ask the technology to do what they need it to do–without relying on translating their needs through various layers. With conversational AI, the needs of the agent are met in real-time.

Customer Experience 264

Customer Experience Contact Center AI Technology 264

ECXO

DECEMBER 25, 2024

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services. Segment your audience based on behavior, demographics, and preferences.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

Uniphore

DECEMBER 14, 2021

In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. For example, Uniphore’s innovative AI technology dramatically reduces agent aftercall work time, by up to 80% in many cases.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Uniphore

OCTOBER 26, 2021

Customers can now view and take advantage of the services expertise, capabilities , and complementary technology of the partners in Uniphore’s Unite program to achieve these returns. “Uniphore has always been committed to building a robust partner ecosystem to support our customers.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

ECXO

JUNE 23, 2024

Furthermore, implementing the right technology and tools is paramount for the success of your customer success team. Lastly, it’s important to continuously educate and empower your customer success team. Leverage technology. Educate your customers. Don’t forget to set clear goals and metrics.

CX 358

CX Customer Satisfaction Innovation Education 358

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. AI, automation and machine learning mean solutions are available to meet these expectations – at scale.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Comm100

JULY 27, 2023

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority for educational institutions. But despite its prevalence, not enough has been done within education to facilitate successful academic careers. How Does Dyslexia Impact Education?

Education 98

Education Technology Technology AI 98

eglobalis

JUNE 27, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. However, merely implementing these technologies without practical actions and listening to your customers and following the company mission and goals will not turn your company into a winner.

Customer Experience 489

Customer Experience VOC Net Promoter Score Government 489

Gainsight

APRIL 29, 2025

Integrating AI into your tech stack is no different. The nuances and sheer power of AI means that teams often need to do more preparation to ensure theyre ready to make the change. Here are the most important skills and trainings to start with to get the most out of your AI tools for CS teams : 1.

AI 52

AI Start-ups Innovation Education 52

Uniphore

JUNE 9, 2021

Design your employee and customer experiences to align common outcomes Today’s customers are more technologically savvy than ever, and their experiences over the past year have only increased their digital proficiency. For best results, don’t just apply AI to your knowledge base, embed it throughout the user and employee experience.

Contact Center 246

Contact Center Education Start-ups AI 246

Intercom

JANUARY 20, 2025

Meeting those customer expectations at scale, while also adhering to strict regulatory requirements, demands the very best technology. Here, we dive into the key areas that make Fin the standout AI agent for fintech companies. And Fundrise is just one of the thousands of companies using Fin to deliver industry-leading customer service.

Customer Service 91

Customer Service Compliance AI Education 91

ECXO

APRIL 24, 2024

These models are formed through personal experience, education, and culture, which means what one person perceives as complex might be perceived as very simple by another. When we make decisions, we use mental models that are essentially internal representations of our understanding of reality.

CX 317

CX B2B Compliance Sales 317

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 91

Education AI Artificial Intelligence Sentiment Analysis 91

Comm100

NOVEMBER 28, 2022

Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead.

Education 98

Education Customer Service Omnichannel Social Media 98

Help Scout

JUNE 8, 2021

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. So is it time to set up your first AI chatbot and set it to work?

AI 144

AI Machine Learning Artificial Intelligence Technology 144

Experience Investigators

AUGUST 20, 2024

And customer experience management requires a thorough approach to training and educating all employees. The company is even going to use artificial intelligence (AI) to up their personalization game! 5 Elements of a Successful Customer Experience Employee Education Program 1. Consistency in education sends a message.

Education 102

Education CX Artificial Intelligence Start-ups 102

Beyond Philosophy

DECEMBER 2, 2023

Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience ? So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. To that end, Tom Martin , CEO at Glance , has submitted one about AI.

AI 143

AI Customer Experience Management Consulting Education 143

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Comm100

FEBRUARY 24, 2022

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels of all. So, how does live chat fare in higher education? . Given that Gen Z spend as much as 74% of their free time online , higher education live chat is a no-brainer.

Education 96

Education Social Media AI Omnichannel 96

Comm100

FEBRUARY 24, 2022

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels of all. So, how does live chat fare in higher education? . Given that Gen Z spend as much as 74% of their free time online , higher education live chat is a no-brainer.

Education 19

Education Social Media AI Omnichannel 19

Comm100

DECEMBER 8, 2024

AI chatbots are making this a reality, revolutionizing how students interact with their schools. Higher ed chatbots are reshaping the student experience, offering real-time support, streamlining processes, and opening doors to a more connected and engaging approach to education.

Gaming 52

Gaming Education Compliance AI 52

Beyond Philosophy

JULY 13, 2023

Organizations are making a common mistake with AI. From a strategic standpoint, organizations are losing opportunities to improve their ability to enhance their Customer Experiences with this impressive and impactful technology and, well,…building them wrong. The issue was the AI didn’t pinpoint why the customers were leaving.

AI 143

AI Machine Learning Social Media Customer Relationship Management 143

ECXO

JUNE 20, 2023

As Forbes explained, IBM’s purpose today ‘is to use its technological smarts to help make the planet work better in areas like healthcare, education, environmental causes, and other areas of critical need’ It’s ‘People for a Smarter Planet’ project is a good example of how a brand brings its purpose to life.

B2B 367

B2B Innovation CX Government 367

Intercom

APRIL 3, 2025

With AI agents like Fin, you can break free from these constraints. Taking an AI-first approach allows you to handle massive support volume fluctuations while providing always-on global support, and keeping costs predictable. In contrast, AI costs typically decrease over time as the technology matures and adoption grows.

Gaming 52

Gaming AI Start-ups Business Growth 52

ECXO

OCTOBER 30, 2024

Businesses should strive to educate their customers, offering resources that enhance their understanding of products and services. The landscape of consumer behavior is constantly changing, influenced by technological advancements and shifting cultural dynamics.

Customer Experience 156

Customer Experience Social Media Artificial Intelligence CX 156

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). From enhancing personalization to improving service efficiency, AI offers significant benefits. Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth.

AI 97

AI Artificial Intelligence CX VOC 97

CX Accelerator

OCTOBER 26, 2019

Shep Hyken Shuri (Black Panther’s Sister) She's fierce, she's lovely, a genius inventor and innovator, she leverages technology smartly, and she's always anticipating future needs! He's the perfect blend of human and AI. When he found himself in the future, he didn't complain - he worked to educate himself - a growth mindset.

CX 303

CX Contact Center Start-ups Education 303

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

ECXO

JUNE 11, 2023

Incorporate emerging technologies – staying up to date with emerging technologies can help you create a cutting-edge experience that sets you apart from the competition. From conducting thorough research to incorporating emerging technologies, companies must take a holistic approach to designing a successful experience.

B2B 390

B2B B2C Touchpoint Customer Satisfaction 390

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Educating on self-service results in a better customer experience. He also holds educational technology certifications from Apple, Microsoft, and Common Sense Media.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Callminer

NOVEMBER 9, 2020

Scammers are armed with advanced technology and access to private user data obtained through illicit channels. For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI. ” – David Evans et al.,

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Comm100

JULY 20, 2023

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest AI tech to make its mark around the world, and it has the potential to transform higher education – for good and for bad.

Education 75

Education Artificial Intelligence AI Gaming 75

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. Burnt-out staff produce less. Too many portals…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334