ECXO

DECEMBER 25, 2024

A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. Heres why this is crucial for sustainable growth: Informed decision-making: Insights gathered from customers can drive innovation, identify opportunities, and uncover inefficiencies.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

AI 227

AI Technology Technology CX 227

Uniphore

JANUARY 4, 2022

Conversational AI Platform. Conversational AI. Emotion AI. Conversational AI Platform. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. U-Self Serve. Case Studies. White Papers.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

ECXO

MARCH 6, 2025

B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions. Continuous Improvement and Innovation in CX Unlike a finite project, CX transformation is never truly finished. Innovation goes hand-in-hand with continuous improvement.

CX Transformation 339

CX Transformation B2B CX Government 339

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. For Arin, explainability is a key element when it comes to ethical AI.

AI 245

AI Machine Learning Start-ups Technology 245

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Innovation 101

Innovation AI Start-ups Government 101

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. This enriched understanding helps designers create products that better meet consumer needs.

AI 156

AI Customer Experience Legal Manufacturing 156

CommBox

DECEMBER 17, 2024

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s 70 total new features and functionalities in a single year.

Innovation 52

Innovation AI Compliance Engineering 52

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies.

Innovation 105

Innovation AI Engineering Sales 105

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Innovative startups. The first army are innovative startups. It’s hard to win a battle you don’t realise you’re in.

Engineering 224

Engineering Technology Technology Innovation 224

eglobalis

JUNE 27, 2024

IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Philips focuses on improving people’s health and well-being through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 460

Customer Experience VOC Net Promoter Score Government 460

Customer Think

OCTOBER 29, 2021

Emerging AI is more than just a new technology. Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that. Now, for the first time in history, innovation is altering every aspect of our existence. […]. Photo by Pixabay, CC0 1.0

Innovation 87

Innovation AI Engineering Technology 87

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Lightico

FEBRUARY 4, 2025

If you are following auto finance news you’ve probably seen that artificial intelligence (AI) continues to evolve, and we are witnessing the emergence of Agentic AI in Auto Finance a powerful iteration of AI that transcends mere content generation or structured workflows.

Finance 52

Finance AI Compliance Machine Learning 52

SurveySensum

MARCH 10, 2025

It goes beyond just words; it identifies sentiment, intent, and patterns using AI and NLP. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. Using AI, Conversational Analytics detects whether customer feedback is positive, neutral, or negative.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Intercom, Inc.

SEPTEMBER 9, 2022

AI has been quite overhyped in the past. It feels like the AI hype machine is once again in overdrive. There’s so much investment into this area of AI and machine learning across companies, so it’s difficult to unpack exactly what’s happening. And you don’t need as much hand engineering of features.

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

Totango

NOVEMBER 26, 2024

Big or small, it’s time to put AI-enabled actions into workflows and empower individuals to learn with these new tools. Measure outcomes from AI-driven enhancements. Unfortunately, we, as an industry, have made AI feel like a mountain to climb versus a path to navigate. Key takeaways : It’s time to take action.

AI 62

AI Start-ups Engineering Business Growth 62

Totango

FEBRUARY 12, 2025

Then, we accelerated our innovation by announcing Unison, our new AI-powered customer intelligence engine , made possible by an acquisition that augmented our team and tech stack. It takes two to tango The updated logo reinforces innovation and momentum, while clarifying that we support enterprise businesses and revenue leaders.

AI 62

AI Engineering Innovation Start-ups 62

Intercom

JUNE 20, 2024

The latest breakthroughs in AI are already profoundly changing customer service. There’s an inherent structure and repetition to customer queries that make it highly suitable for AI to enhance efficiency and improve customer satisfaction. This doesn’t mean you can just slap AI into a product and call it a day.

AI 98

AI Customer Service Machine Learning Artificial Intelligence 98

Intercom, Inc.

AUGUST 13, 2020

For the past twenty years, Yoli has been driving innovation and transformation in marketing at companies like Microsoft, eBay, and Points. At Sprinklr, AI has made it possible for the company to personally respond and connect with customers at scale, all while keeping operational costs at bay. It’s now one of the most cost-effective.

Social Media 209

Social Media AI Sales B2B 209

Callminer

APRIL 20, 2020

. “IDC predicted that 75% of software enterprises and independent vendors will include AI functionality in at least one application by 2018. With this in mind, frequent visits from a senior engineer from the off-shore vendor to the client site during the design phase can help ensure a clear project understanding. .”

Legal 286

Legal Artificial Intelligence Engineering Government 286

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?

AI 98

AI Unstructured Data Engineering CRM 98

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Reinforcement Learning.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

ECXO

MAY 29, 2024

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Increased Innovation: The collaborative energy of having all necessary stakeholders in one room can spark creativity and innovation.

CX 156

CX Innovation E-commerce Real Estate 156

DMG Consulting

OCTOBER 13, 2023

AI: The Future Brain of Contact Centers View this article on the publisher’s website. Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. No person or government is going to stop the AI revolution, and regulating it is going to be very difficult.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? “My advice to other leaders in the space is that if you are not thinking about how to apply AI in your business, it’s a huge missed opportunity” That is a difficult transition for customer service leaders to make, but AI is suddenly making it a reality.

AI 90

AI ML Artificial Intelligence Sentiment Analysis 90

Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? Horizon AI is Gainsight’s integrated artificial intelligence.

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. SAS – SAS Customer Intelligence 360 offers adaptive planning, journey activation and a real-time decision engine to create personalised, moments-based CX at scale. They want to be seen as individuals.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Retently

MARCH 11, 2025

Step 3: Exploring AI & Automation Flows While Keeping Personalization Intact Automation isnt just about efficiency but ensuring that customers get the right level of support at the right time. Instead of waiting for an agent, an AI-powered chatbot can check order status in real-time and provide the right answer instantly.

CX 115

CX Customer Experience Net Promoter Score NPS 115

Customer Think

JULY 17, 2024

Introduction to the Evolution of Search: Google AI Overviews In the digital age, search engines have continually evolved, enhancing how information is delivered to users. Google, a pioneer in search technology, has introduced AI Overviews—an innovative feature leveraging artificial intelligence to redefine information retrieval.

AI 64

AI Artificial Intelligence B2B Engineering 64

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent. Uniphore and Tech Mahindra Partnership.

E-commerce 130

E-commerce Innovation Compliance AI 130

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look at searches and mentions of AI online, you can see a clear exponential trend. This is also evident in the customer service space, where interest in popular AI tools (like chatbots) has grown. 2) Natural language processing (NLP).

Artificial Intelligence 70

Artificial Intelligence AI Contact Center Machine Learning 70

Intercom, Inc.

MAY 20, 2019

Here are some ways in which it can be done: Project leadership , for example conceptualizing and realizing new and innovative product ideas. Thought leadership , for example speaking or writing about bots , automation, AI, or other topics that push the industry discourse further. Be a collaborator. Don’t operate in a vacuum.

Engineering 223

Engineering Innovation AI 223

Sprinklr

JULY 30, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Rahul Anishetty, VP, Product Engineering, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Sprinklr

JULY 14, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Chinmay Chaudhary, Senior Director, Engineering, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform.

CXM 96

CXM Artificial Intelligence Machine Learning Structured Data 96

Fonolo

NOVEMBER 13, 2018

The following conferences give you a front-row seat for hot-topic, contemporary customer service trends and how to take advantage of them; this could be anything from AI to advances in live chat. It’s also a fantastic place to look globally at contemporary industry trends and innovators. This is one is not to be missed! An added bonus?

Customer Service 108

Customer Service Contact Center Innovation Social Media 108