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How AI and Omnichannel Support Elevate Customer Service in Call Center

Hodusoft

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

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How Agentic AI in Auto Finance Will Shake Up the Industry

Lightico

If you are following auto finance news you’ve probably seen that artificial intelligence (AI) continues to evolve, and we are witnessing the emergence of Agentic AI in Auto Finance a powerful iteration of AI that transcends mere content generation or structured workflows.

Finance 52
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Fast-Track Support Success with Support Ticket Analysis

SurveySensum

It helps you decode what customers are asking for, track the right help desk ticket metrics, and use smart customer support analytics (and yes, a bit of AI) to stop issues before they blow up. All of this sets the stage for what really matterslets understand how AI and machine learning help in support ticket analysis.

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Webinar recap: Fight fraud with richer data and human context

1 to 1

When we ingest more robust information, our reporting gets to be more robust and that leads to better insights and proactive decision-making by leadership, said Alexander Hall, trust and safety architect at AI-powered fraud platform Sift. If a particular platform hasnt seen it yet, the platform up the street has.

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Text Analytics vs Sentiment Analysis: Key Differences & Applications

SurveySensum

When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. Leverage SurveySensums AI-powered text and sentiment analysis to tag, categorize, and analyze sentiment automatically with 99% accuracy!

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How AI is Revolutionizing the World of Sports Betting

Comm100

I wouldnt fault you for putting the dawn of AI in that same bucket. Many still think of AI as just a super-advanced chatbot! However, to truly understand the impact that AI is creating across industries, even as I write this, requires something many of us are hesitant to do: take a step back. AI is having a similar moment.

Sports 52
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The new dawn of Machine Learning

Intercom, Inc.

Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. AI has been quite overhyped in the past. ML teams tend to invest a fair share of resources in research that never ships. What’s up?