Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? “My advice to other leaders in the space is that if you are not thinking about how to apply AI in your business, it’s a huge missed opportunity” That is a difficult transition for customer service leaders to make, but AI is suddenly making it a reality.

AI 69

AI ML Sentiment Analysis Artificial Intelligence 69

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

CSAT.AI

FEBRUARY 27, 2019

I have mine right here, in case I’m hit by a food craving ) The net, IoT, the cloud and AI have and will continue to disrupt contact center tech. The Rise of AI – Artificial Intelligence. AI is already tackling multiple challenges. APIs and AI have worked together too. Enter the Net – The Internet Boom.

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

Ameyo Callversations

MARCH 2, 2022

Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022.

Contact Center 52

Contact Center Artificial Intelligence AI Sentiment Analysis 52

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. By Donna Fluss.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Intercom, Inc.

MAY 22, 2019

I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. In the last year, we’ve really invested in machine learning and AI to shift the discussion from “What are my customers saying?” Deepa: It was chaos!

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Comm100

SEPTEMBER 26, 2023

AI chatbots with emotional intelligence (EQ) While AI chatbots are becoming commonplace, few are leveraging the potential of chatbots with EQ. Sentiment Analysis is a great example of emotionally intelligent bot interaction. By doing so, it pools together all customer data from across every touchpoint.

Sentiment Analysis 81

Sentiment Analysis Omnichannel AI Customer Service 81

SugarCRM

JULY 20, 2021

Additionally, SugarLive will include sentiment analysis for both Sell and Serve. Sentiment analysis is backed by Sugar’s powerful AI engine, SugarPredict , and will record sentiment for both the customer and the sales rep or customer service agent.

Omnichannel 49

Omnichannel Sentiment Analysis Sales Engineering 49

Intercom

SEPTEMBER 5, 2023

AI may be transforming customer support, but a successful approach takes more than just a flick of a switch. In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency. Take our new AI chatbot, Fin.

AI 52

AI ML Sentiment Analysis Scorecard 52

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Suppose your company uses conversational AI as a part of your voice channel. Advanced NLP algorithms collect and learn from a diverse range of human voices , which means the speech engine can recognize a language no matter the accent or impediment.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Suppose your company uses conversational AI as a part of your voice channel. Advanced NLP algorithms collect and learn from a diverse range of human voices , which means the speech engine can recognize a language no matter the accent or impediment.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Intercom

NOVEMBER 30, 2021

Reporting and AI-powered conversational insights. Business intelligence tool Prodsight connects with Intercom to surface the most critical topics you should be tracking, help you identify underlying issues, and provide an automated sentiment analysis for every message so you can understand how customers feel about certain topics or features.

E-commerce 123

E-commerce Social Media Engineering Start-ups 123

VOZIQ

AUGUST 11, 2022

Sentiment analysis, also known as opinion mining, helps customer-facing businesses know their customers better and build stronger relationships with them. This is because sentiments have a critical role in a buying decision and customer life cycle. Why is sentiment analysis important?

Sentiment Analysis 40

Sentiment Analysis Machine Learning Customer Satisfaction Customer Loyalty 40

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Text & sentiment analysis . Text & sentiment analysis.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SugarCRM

JUNE 7, 2022

By Letting the platform do the work , Sugar Sell goes beyond the already traditional 360-degree customer view and makes CRM the engine that drives high-definition customer experiences (HD-CX). Including the artificial intelligence (AI) capabilities of SugarPredict into Sell enables you to understand the context better and own the future.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

CommBox

MARCH 26, 2023

Meanwhile, big tech players are busy integrating AI into their offerings. Microsoft has announced its “ AI co-pilot for the web ” incorporating ChatGPT’s capabilities into the Bing search engine. But what does this AI platform really mean for the world of customer experience and customer communication? What is ChatGPT?

CX 52

CX AI Sentiment Analysis Omnichannel 52

Zendesk

MAY 18, 2023

We also launched our largest product announcements for the year, including Zendesk AI. And, in the wake of the pandemic, amidst ongoing economic uncertainty and the advent of advanced AI, we all have a lot to think about. We like to take the long view but realize the very real need to adapt to market changes in real time.

Sentiment Analysis 52

Sentiment Analysis AI CX Engineering 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

CSAT.AI

OCTOBER 3, 2018

They are the gas to the engine. provides real time analysis of customer service interactions giving representatives opportunities to improve customer experiences as they happen. The post Customers: Love Them or Lose Them appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Sentiment Analysis 52

Sentiment Analysis Engineering Customer Service Sales 52

Zendesk

FEBRUARY 29, 2024

Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support. Auralis (Support) is a comprehensive AI-powered service designed to improve customer service by offering a range of AI tools such as chatbots and intelligent automation.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

SugarCRM

SEPTEMBER 26, 2023

Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts. That information can be used to spot purchase patterns or make recommendations using AI paired with analytics. When AI is used for lead scoring, the system looks at similarities of historical conversions.

CRM 26

CRM Sentiment Analysis AI Invoicing 26

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. How to Choose the Right Customer Feedback App?

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

DMG Consulting

AUGUST 26, 2024

However, these applications were limited by the transcription engine and language models used to make sense out of the inputs. They more accurately identify customer intents, enhance sentiment analysis and emotion detection, and correlate customer and employee behaviors with business outcomes.

Contact Center 48

Contact Center Artificial Intelligence Sentiment Analysis Text Analytics 48

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Text and Sentiment Analysis: Turn those customer comments into gold. SurveySensum is your answer. Contact for pricing.

CX 52

CX Customer Experience Social Media CRM 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Using the Listening Engine, you can directly listen and respond to customers. The technology mainly revolves around using simple surveys to which linguistic algorithms and AI are applied. . SurveySensum. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

ProProfs

APRIL 5, 2022

AI-powered conversion-boosting technology Starts at $90USD/month. Well-timed ads on the biggest search engine in the world. Well-timed ads on the biggest search engine in the world. Sentiment analysis powered by IBM Watson . AI-powered sentiment analysis. Popups and sticky bars. Proof Pulse.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions. Utilize sentiment analysis for deeper insights from customer comments.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

Qualtrics

DECEMBER 7, 2020

Feedback from surveys and listening channels can automatically feed into AI-powered analytics engines and produce results, in real-time, on dashboards. Step 7: Analysis and interpretation. And of course, to analyze information from survey or observation techniques, you must record your results. Gone are the days of spreadsheets.

Sentiment Analysis 49

Sentiment Analysis Customer Journey Map Sales Start-ups 49

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Direct customer interaction and response through the Listening engine. With this businesses can tap into these insights and make informed decisions that benefit the organization.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

SurveySensum

NOVEMBER 25, 2024

AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. This AI-powered customer feedback software helps you create and launch customer experience surveys like NPS, CSAT , CES, etc across multiple industries like B2B, SaaS, Retail, NBFC, etc.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52