PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. Finally, we will have an updated, self-service survey engine released this year!

CX 90

CX B2B Artificial Intelligence Text Analytics 90

InteractionMetrics

JUNE 19, 2020

AI-based Text Analytics. Well, if you are a sizable consumer company with a large, consistent data set to match, then AI-based Text Analytics are at least part of your solution. Again, for companies with large, consistent data sets, AI should be a strong consideration for at least part of the solution.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. It also offers effective AI analysis of customer feedback.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

OCTOBER 3, 2024

A website optimization tool enhances your website’s performance by focusing on improving key aspects like speed, search engine rankings, and user experience. Boost your search engine rankings by optimizing content and technical aspects. Best Features AI-driven text analytics for in-depth feedback analysis.

Engineering 52

Engineering Text Analytics Start-ups Net Promoter Score 52

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Text and Sentiment Analysis: Turn those customer comments into gold. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media CRM 52

DMG Consulting

JULY 31, 2019

Fundamentally, call tracking is software and analytics that are used to capture inbound call activity to determine the effectiveness of online (e.g., search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.) and offline (e.g., TV/radio/print ads, billboards, trade show promotional items, etc.)

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

DMG Consulting

MARCH 31, 2019

Many of these new algorithms leverage AI technologies and are optimized for each discrete channel. It provides an insightful analysis of how WFM is being re-engineered to meet the complex requirements of today’s omni-channel, virtualized contact center environments, consumers’ rising expectations and the demands of the modern workforce.

Contact Center 48

Contact Center Text Analytics Innovation Engineering 48

SurveySensum

FEBRUARY 26, 2024

SurveySensum SurveySensum is a powerful AI-powered experience management tool that enables organizations to manage and improve their customer, employee, and product experience. You can directly listen and respond to customers using the Listening engine. And not just that! The result? But wait, there’s more!

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

SurveySensum

AUGUST 10, 2023

AI Chatbots: Implement AI-based chatbots or virtual assistants that can engage with customers in real-time and provide instant responses to common queries. Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics. Here’s what that might look like.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. Now let’s talk about how automation can help in delivering exceptional CX.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

DMG Consulting

AUGUST 26, 2024

GenAI Is Revolutionizing Conversation Analytics View this article on the publisher’s website The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions.

Contact Center 48

Contact Center Artificial Intelligence Sentiment Analysis Text Analytics 48

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

SurveySensum

FEBRUARY 24, 2022

Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis. You can directly listen and respond to customers using the Listening engine.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. Using the Listening Engine, you can directly listen and respond to customers. SurveySensum. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

SurveySensum

FEBRUARY 14, 2024

By leveraging AI-enabled text analysis , SurveySensum turns qualitative feedback into actionable insights, enabling data-driven decisions and continuous improvement in the employee experience. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback. They were significantly losing out on the customers and they didn’t know what to do.

Retail 52

Retail Customer Feedback CX Social Media 52

Qualtrics

APRIL 5, 2021

Qualtrics makes it really easy to understand your results by viewing charts that make it easy to spot trends and then make decisions.” - Brandon O, Senior Product Design Engineer See all reviews. Powerful analytics. Another key consideration is how easy they are to use.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. However, this is a problem area for Medallia, as addressed by many users.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52