SurveySensum

JUNE 11, 2025

The smart way to tap into this goldmine? — AI. By analyzing Instagram customer reviews with AI, you unlock powerful trends, sentiments, and hidden gems at scale. Now that you’ve got a better grip on what counts as Instagram customer reviews, here’s how to turn raw feedback into strategy with AI. And a lot more!

AI 52

AI Sentiment Analysis Text Analytics Start-ups 52

SurveySensum

JUNE 6, 2025

Well, AI-Text Analytics software analyzes them instantly – with no manual effort! 101 of Twitter Analytics & Sentiment Analysis When it comes to understanding Twitter customer reviews, two things are non-negotiable: AI Twitter analytics and Twitter sentiment analysis. Let’s talk about it.

Sentiment Analysis 52

Sentiment Analysis AI Text Analytics Customer Feedback 52

Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? Horizon AI is Gainsight’s integrated artificial intelligence.

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

SurveySensum

JUNE 2, 2025

In fact, a survey by MIT Sloan Management Review found that 85% of companies using AI tools like sentiment analysis to enhance their products saw a boost in revenue. But an AI model? AI sees the sentence Love this phone. If you and I are debating this, how can we expect AI to get it? Not so much. Great product!

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI E-commerce 52

SurveySensum

MAY 7, 2025

It helps you decode what customers are asking for, track the right help desk ticket metrics, and use smart customer support analytics (and yes, a bit of AI) to stop issues before they blow up. All of this sets the stage for what really matterslets understand how AI and machine learning help in support ticket analysis.

Sentiment Analysis 52

Sentiment Analysis Machine Learning Net Promoter Score AI 52

SurveySensum

JULY 2, 2025

Because going through every single review is time-consuming, far from scalable, and prone to human error Good news: AI can help you understand what your users are saying — before it all starts to show up in churn rates and angry tweets. But, AI or not, why should you even analyze reviews from the app stores in the first place?

AI 52

AI Key Driver Analysis Sentiment Analysis Text Analytics 52

Lumoa

DECEMBER 5, 2017

This year among the main topics of "Technology" and "AI in Our Lives", you could also hear companies, both scaling and large, starting to talk about customer experience. AI comes to Customer Experience - bad or good? Will AI help in solving customer-related issues? Did you know that text analytics at Lumoa are powered by AI? ”AI

CX 102

CX Healthcare Text Analytics AI 102

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. So, is it worth the investment? Lets dive in and explore. What is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

VOZIQ

DECEMBER 17, 2020

Three Ways AI Can Protect Revenue and Bring Costs Down During Challenging Times. Workplace disruptions and increased queries are a problem for most businesses, which is why AI is a game-changer for companies that want to ride out these challenging times. Use AI to deliver targeted service experiences efficiently.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. It’s an innovative approach that’s changing the game in data science and AI development. Meanwhile, you can almost hear the prudent software engineers screaming: “This is not a process!” And our goal? and “It cannot be happening!”

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

DMG Consulting

JANUARY 2, 2018

The primary issues are these: Speech analytics is not yet considered a “must-have” application; analytics-enabled quality assurance (AQA) has not caught on; real-time speech analytics has a limited number of use cases; and text analytics continues to struggle to be noticed. AI AND INTERACTION ANALYTICS.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

SurveySensum

APRIL 15, 2025

SurveySensum If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. The AI-powered survey tool allows you to share your surveys with anyone as it is portable, mobile-friendly, and responsive. It points out areas of concern and helps you improve them with the help of AI.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JULY 14, 2025

Drag-and-drop Editor Mobile App Custom Workflows AI Chatbot 7. As a result, you’re able to quantify free text and track changes in it over time. With SurveySensum’s AI-powered Text Analytics software , you don’t need to comb through every comment manually. This is where SurveySensum helps.

Actionable Insights 52

Actionable Insights Customer Experience Net Promoter Score NPS 52

DMG Consulting

APRIL 17, 2025

AI Can Help. Act II: The Rise of AI in Contact Centers Many types of artificial intelligence (AI)generative AI (genAI), large language models (LLMs), machine learning, deep neural networks, computer vision, predictive analytics, and othersare advancing contact center capabilities. Like what you’re reading?

AI 48

AI CX Contact Center Artificial Intelligence 48

SurveySensum

JUNE 30, 2025

With AI-powered text analytics , you can make sense of hundreds or even thousands of reviews in seconds. When you analyze recent reviews using an AI-powered text analysis tool , you discover a recurring complaint. There can be two ways to analyze reviews: manually and with the help of an AI tool.

Sentiment Analysis 40

Sentiment Analysis Key Driver Analysis AI E-commerce 40

Gainsight

MAY 23, 2019

Planned enhancements broaden the scope of PX analytics capabilities and offer new tools and channels to engage users. Enablement Engine. Voice-of-the-Customer Text Analytics: Surveys are certainly an important source for understanding what your customers are thinking – but it is only one point of interaction.

Text Analytics 75

Text Analytics Engineering Machine Learning Voice of the Customer 75

SurveySensum

APRIL 16, 2025

Your company is a machine; your CRM system is the engine; however, without accurate, real-time customer insights, it will not function at maximum performance. This AI-powered tool analyzes open-ended responses – helping you see the full picture of your customer journey without manual effort.

CRM 52

CRM Customer Feedback Touchpoint NPS 52

InteractionMetrics

JUNE 19, 2020

AI-based Text Analytics. Well, if you are a sizable consumer company with a large, consistent data set to match, then AI-based Text Analytics are at least part of your solution. Again, for companies with large, consistent data sets, AI should be a strong consideration for at least part of the solution.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

MARCH 21, 2025

SurveySensum SurveySensum is an AI-powered NPS software designed to help businesses capture, analyze, and act on customer feedback efficiently. AI-driven sentiment analysis is used to uncover hidden patterns in customer feedback. In short, integrating NPS surveys with HubSpot helps you turn insights into action effortlessly.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

OCTOBER 3, 2024

A website optimization tool enhances your website’s performance by focusing on improving key aspects like speed, search engine rankings, and user experience. Boost your search engine rankings by optimizing content and technical aspects. Best Features AI-driven text analytics for in-depth feedback analysis.

Engineering 52

Engineering Text Analytics Start-ups Net Promoter Score 52

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. It also offers effective AI analysis of customer feedback.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Text and Sentiment Analysis: Turn those customer comments into gold. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media Text Analytics 52

DMG Consulting

JULY 31, 2019

Fundamentally, call tracking is software and analytics that are used to capture inbound call activity to determine the effectiveness of online (e.g., search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.) and offline (e.g., TV/radio/print ads, billboards, trade show promotional items, etc.)

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

DMG Consulting

MARCH 31, 2019

Many of these new algorithms leverage AI technologies and are optimized for each discrete channel. It provides an insightful analysis of how WFM is being re-engineered to meet the complex requirements of today’s omni-channel, virtualized contact center environments, consumers’ rising expectations and the demands of the modern workforce.

Contact Center 48

Contact Center Text Analytics Innovation Retail 48

SurveySensum

AUGUST 10, 2023

AI Chatbots: Implement AI-based chatbots or virtual assistants that can engage with customers in real-time and provide instant responses to common queries. Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics. Here’s what that might look like.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

FEBRUARY 26, 2024

SurveySensum SurveySensum is a powerful AI-powered experience management tool that enables organizations to manage and improve their customer, employee, and product experience. You can directly listen and respond to customers using the Listening engine. And not just that! The result? But wait, there’s more!

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. Now let’s talk about how automation can help in delivering exceptional CX.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

DMG Consulting

AUGUST 26, 2024

GenAI Is Revolutionizing Conversation Analytics View this article on the publisher’s website The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions.

Contact Center 48

Contact Center Artificial Intelligence Sentiment Analysis Text Analytics 48

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

FEBRUARY 24, 2022

Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis. You can directly listen and respond to customers using the Listening engine.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52