SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. The real advantage of using an AI-enabled tool to categorize customer feedback isnt just that it simplifies the process. So, is it worth the investment? Lets find out.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. The problem is, many lenders are still using traditional manual methods (“stare and compare” analysts anybody?) of processing loan applications.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. These span from a basic service around storage, networking, and computing to advanced frameworks for using AI and ML models.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

InteractionMetrics

JUNE 19, 2020

And this applies not just to survey comments but other sources of customer data like reviews, chats, interviews—all of which can give insight into why customers feel, think, and rate the way they do. While unstructured data like this may appear to defy quantification, that’s not actually the case. AI-based Text Analytics.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SugarCRM

MAY 3, 2021

But there’s light at the end of this data black hole: Artificial intelligence (AI) developers learned how to leverage unstructured data to generate predictive capabilities, helping companies utilize the unused data. Not all companies realize that departmental data has a company-wide significance. .

Artificial Intelligence 26

Artificial Intelligence Unstructured Data Machine Learning AI 26

Customer Experience Matrix

MARCH 6, 2016

Although such work is in early stages at Infusionsoft, the product is being engineered to allow insertion of automated marketing features as these become available. The company seems to be giving lower priority to a more flexible database, which will also be essential to handling future needs such as unstructured data.

Unstructured Data 54

Unstructured Data Artificial Intelligence Finance Start-ups 54

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Predictive AI. Verint ForeSEE. Nice SATMETRIX. Conclusion.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Qualtrics

DECEMBER 12, 2019

AI to make work smarter and more intuitive. We’ve expanded our AI-powered iQ intelligence engine to help you become more effective and efficient at gathering experience data , take the heavy lifting out of data analysis, and give you better information to drive improved results.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

Sprinklr

OCTOBER 20, 2021

An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Comm100

FEBRUARY 17, 2025

I wouldnt fault you for putting the dawn of AI in that same bucket. Many still think of AI as just a super-advanced chatbot! However, to truly understand the impact that AI is creating across industries, even as I write this, requires something many of us are hesitant to do: take a step back. AI is having a similar moment.

Sports 52

Sports AI Machine Learning Gaming 52

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. Let’s dive in and learn more about these VoC tools!

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52