Zendesk

MAY 3, 2021

Health, wellness, and medicine took center stage this year as healthcare companies and hospitals faced enormous pressure to adjust to the changing nature of the pandemic. Live chat and AI bots can help field questions around general FAQs, eligibility status, and more. Media & Entertainment. Healthcare.

CX 52

CX Entertainment Manufacturing Healthcare 52

Steven Van Belleghem

APRIL 20, 2021

They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. The Nordstrom Way to Customer Experience Excellence – Robert Spector, breAnne O. a feat unparalleled in the shared economy.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

SurveySensum

SEPTEMBER 25, 2024

For example, they use AI to identify significant life phases, such as when their customers decide to purchase a house; for example, they will be ready with the necessary loan products, home insurance, and a roadmap of steps to follow. They consider quality, timely, and responsive care as a priority in the delivery of services.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company. Linkedin : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Audible, an audiobook service by Amazon is offering free streaming of stories to entertain, teach, and engage children while schools remain shut.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Steven Van Belleghem

SEPTEMBER 15, 2020

There’s New Zealand-based AI company Imagr, for instance, that endows shopping carts with the ability to recognize goods and automate check-outs. A beautiful example is the AI-powered organic tampon delivery service of Freda of which the deliveries can be synced to the user’s cycle. And of course that of Amazon’s strategy with Dash.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Aquire

JANUARY 16, 2022

They can serve as a source of entertaining discussions about the weather, movies, and more. AI assistants can analyze a user’s behavior on the site and ping them with personalized recommendations or useful marketing content. This list is not exhaustive, as chatbots are becoming more and more versatile and capable via AI (e.g.

Government 52

Government Healthcare Retail AI 52