SurveySensum

SEPTEMBER 25, 2024

For example, they use AI to identify significant life phases, such as when their customers decide to purchase a house; for example, they will be ready with the necessary loan products, home insurance, and a roadmap of steps to follow. They consider quality, timely, and responsive care as a priority in the delivery of services.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

1 to 1

OCTOBER 30, 2024

The report’s respondents represent an array of business sectors, from banking and financial services to technology, transportation, insurance, hospitality, travel, entertainment, retail, and the public sector. Concerns about jobs lost to AI and automation is very real. Report participants recognize that change is not easy.

Contact Center 26

Contact Center Retail Transportation Entertainment 26

Zendesk

MAY 3, 2021

Health, wellness, and medicine took center stage this year as healthcare companies and hospitals faced enormous pressure to adjust to the changing nature of the pandemic. Live chat and AI bots can help field questions around general FAQs, eligibility status, and more. Media & Entertainment. Healthcare.

CX 52

CX Manufacturing Entertainment Healthcare 52

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Audible, an audiobook service by Amazon is offering free streaming of stories to entertain, teach, and engage children while schools remain shut.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Aquire

JANUARY 16, 2022

They can serve as a source of entertaining discussions about the weather, movies, and more. AI assistants can analyze a user’s behavior on the site and ping them with personalized recommendations or useful marketing content. This list is not exhaustive, as chatbots are becoming more and more versatile and capable via AI (e.g.

Government 52

Government Healthcare Retail AI 52

Steven Van Belleghem

SEPTEMBER 15, 2020

There’s New Zealand-based AI company Imagr, for instance, that endows shopping carts with the ability to recognize goods and automate check-outs. A beautiful example is the AI-powered organic tampon delivery service of Freda of which the deliveries can be synced to the user’s cycle. And of course that of Amazon’s strategy with Dash.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Intercom

MAY 4, 2023

To meet rising customer expectations, focus on the customer in front of you and consider integrating AI technology to help employees better serve customers. You know all of this from hospitality – I know all of it from business to business.” But this is great because that’s entertainment. Does never work for you?”

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52