Intercom

OCTOBER 10, 2024

We’ve just hosted our inaugural AI customer service summit, Pioneer , and there are so many incredible insights and stories to share. Thousands of customer service and tech enthusiasts joined us, both in person in London and online via livestream, to explore how AI is transforming the support space.

AI 72

AI Customer Service Entertainment Technology 72

Gainsight

APRIL 7, 2022

Product Innovations . Plus, be the first to hear about the newest product innovations coming to Gainsight. Previous announcements have included Horizon AI, and Person 360. Being amongst innovative people will no doubt get your creative ideas flowing. The Epic Pulse Party and Unique Entertainment. Childlike Joy.

Entertainment 105

Entertainment Outlook Innovation Gaming 105

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. Hear the full story of how United Airlines used digital transformation to fast-track CX innovation. What is digital transformation? Ford breaks down barriers.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

CommBox

JULY 18, 2024

Introduction to AI is Revolutionizing Municipalities Throughout history, several revolutions have changed how society lives and works. ” Just as progress is essential for democracy, AI represents the next wave of transformation, potentially significantly impacting how towns, cities, and industries operate and people live.

AI 52

AI Social Media Government Machine Learning 52

CSAT.AI

AUGUST 3, 2022

With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. The challenge is to provide innovative answers to the care and education of the world’s youngest members focusing on newborns through children six years of age. Freaky Service. Listen to customer needs.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Steven Van Belleghem

SEPTEMBER 26, 2019

This is a very entertaining and enjoyable manner to learn some really valuable business lessons. Surprisingly, this is not a pure marketing blog, but covers a lot more subjects: in fact, he talks about our culture – from systems thinking and AI to learning, space, Moore’s law and retail- and about how we can change it.

Innovation 52

Innovation Customer Experience Entertainment Machine Learning 52

Steven Van Belleghem

NOVEMBER 16, 2020

Through its tech incubator hubraum, it brings early-stage start-ups and the leading European telco together, sparking innovation transfer and creates business opportunities for both sides. More than ever, the sector needs people with a technological profile: strong in AI, data analysis and programming.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

SugarCRM

MAY 10, 2018

The Internet (and the modern technologies that it powers) provides many incredible benefits to society (access to information, the convenience of online shopping and entertainment, social connectedness), as well as some very negative consequences (data privacy concerns, the fake news situation, and “screen addiction”).

AI 48

AI Government Entertainment Innovation 48

Fonolo

OCTOBER 10, 2018

Many brands have recognized this fact, and are responding appropriately with innovative strategies. CASPER cleverly identified insomniacs as a key target customer for their innovative mattresses. Leverage Artificial Intelligence.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

NGDATA

AUGUST 15, 2024

This move underscores Spotify’s commitment to enhancing user engagement through continuous innovation in music personalization. Daylist not only reflects Spotify’s focus on deepening its relationship with listeners but also highlights the growing trend of using AI to tailor entertainment experiences more closely to individual users.

Entertainment 52

Entertainment Innovation AI 52

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. Twitter: @reaganmiller. Shai Berger.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Ameyo Callversations

FEBRUARY 22, 2022

Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. AI is based on the process of mimicking the human intelligence process by the creation of algorithms into the computer process. Through AI, businesses can augment customer experience. AI can enhance CX in several ways.

AI 52

AI Artificial Intelligence Machine Learning CX 52

Retently

MARCH 18, 2019

For example, the biggest initial selling point of Netflix was its simplicity – a great online entertainment service that saved you time. Unique, Innovative Products and Offers. Most of the brands we’re discussing in this article have an innovative value proposition. That trend continues to this day.

Net Promoter Score 129

Net Promoter Score NPS Customer Retention Innovation 129

Steven Van Belleghem

NOVEMBER 10, 2020

Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore.

Healthcare 98

Healthcare Customer Experience Manufacturing Education 98

SugarCRM

SEPTEMBER 27, 2018

We are now less than two weeks away from the kickoff of SugarCon 2018, and I can tell you now this year’s event is packed with useful content, entertaining (and educational) speakers and many fun events. Are you planning on joining us in Las Vegas October 10 ? And don’t forget your Tron costume!

CRM 30

CRM Innovation Artificial Intelligence Entertainment 30

Customer Experience Matrix

DECEMBER 1, 2017

To take a more positive view: voice interfaces will force innovation in how marketers sell and put a premium on agent-based services that make more decisions for consumers. The cloud and AI might make this easier but they don’t make it easy. AI bubble remains unburst. With voice, they have no screen at all. Bosh, I say.

Artificial Intelligence 60

Artificial Intelligence Government Entertainment Retail 60

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Steven Van Belleghem

FEBRUARY 19, 2020

But it’s also how innovation works: by sharing your ideas, you make them bigger. People love to talk about Her and Ex-Machina when it comes to AI (which are fantastic movies, don’t get me wrong), but goofy, silly KITT was actually one of the first (yes, not the only one, but he was my favourite) to get it almost right.

Entertainment 52

Entertainment Customer Experience Artificial Intelligence E-commerce 52

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company. Linkedin : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Retently

JANUARY 27, 2025

Aim for 15-30 seconds of fast-paced, entertaining content. From AI-driven search to exciting new features, the future of TikTok SEO offers endless opportunities for ecommerce brands to grow and connect with their audience. AI-Driven Search TikToks search capabilities are getting smarter by the day.

Start-ups 122

Start-ups Engineering Real Estate AI 122

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

Gaming 45

Gaming Omnichannel Entertainment Touchpoint 45

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. You should be more informational and entertaining than promotional. So, how do you start creating such a space for your shoppers?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Helpt

JANUARY 18, 2024

Here, amidst the buzz and excitement, were glimpses into the future: AR products that blurred the lines of reality, a pinball machine that echoed nostalgia, and gaming gadgets that promised endless entertainment. Day 2: The Marvels of MedTech and AI's Promise With the first light of day came a fresh burst of energy.

AI 52

AI Entertainment Sports Gaming 52

C3Centricity

JUNE 28, 2018

CEO Mark Schneider said of the sale: “This move allows Nestlé to invest and innovate across a range of categories where we see strong future growth and hold leadership positions, such as pet care, bottled water, coffee, frozen meals and infant nutrition”. 11 entertainer. This past month we saw them (finally) selling their U.S.

Machine Learning 99

Machine Learning Start-ups Innovation Entertainment 99

Steven Van Belleghem

APRIL 20, 2021

How a willingness to fail is closely connected to innovation. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. Why culture is an imperative. What the Covid-19 pandemic has taught us.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Zendesk

JANUARY 3, 2023

Yet the arrival of open banking forced them to share that data with non-banks (with the consent of customers), sparking a new wave of innovation. Investing in artificial intelligence (AI) is investing in your customers. AI can also be powerful in delivering the seamless experience customers demand.

CX 52

CX Finance Artificial Intelligence Entertainment 52

Zendesk

MAY 3, 2021

The rapid acceleration of digital transformation in retail has revealed that many innovations we’ve become familiar with, like click and collect personal shopping, and proactive outreach, have fundamentally changed various aspects of consumer behavior. Media & Entertainment. How should retailers invest in CX?

CX 52

CX Entertainment Manufacturing Healthcare 52

Aquire

AUGUST 12, 2021

This innovative campaign from Zoom, a competition for users to create their own virtual background, is a prime example of how social media can act as a rich source of user generated content. Others keep users entertained through fun conversation.

Social Media 98

Social Media Retail Entertainment Customer Survey 98

Steven Van Belleghem

NOVEMBER 26, 2018

In 2018, we started to see how prediction (AI-based) can become part of the toolkit of all companies. However, the expectations of fast checkouts in offline retail will increase rapidly, so there is a big chance that we will see innovative check outs pop up at larger retailers in line with this evolution. #4

E-commerce 52

E-commerce Customer Experience Retail Entertainment 52

C3Centricity

JUNE 28, 2018

CEO Mark Schneider said of the sale: “This move allows Nestlé to invest and innovate across a range of categories where we see strong future growth and hold leadership positions, such as pet care, bottled water, coffee, frozen meals and infant nutrition”. 11 entertainer. This past month we saw them (finally) selling their U.S.

Machine Learning 91

Machine Learning Start-ups Innovation Entertainment 91

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Use of robots using AI and emotional intelligence is going to be the future world.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

SurveySensum

SEPTEMBER 25, 2024

Their innovative products and top-notch quality create an experience that just works. Impact: Apple’s focus on design, innovation, and a supportive environment boosts customer loyalty and its reputation as a leader in both technology and service. Impact: T-Mobile’s CX and customer-centric innovations have earned it top honors in J.D.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

Steven Van Belleghem

SEPTEMBER 15, 2020

There’s New Zealand-based AI company Imagr, for instance, that endows shopping carts with the ability to recognize goods and automate check-outs. A beautiful example is the AI-powered organic tampon delivery service of Freda of which the deliveries can be synced to the user’s cycle. And of course that of Amazon’s strategy with Dash.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Over the past couple of months, we shipped a few AI-powered features to 160 customers.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Taylor Reach Group

MAY 24, 2018

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! Learn from Fortune 500 companies and innovative start-.ups Digital Publishing Innovation Summit: June 26-27, London, UK.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Steven Van Belleghem

NOVEMBER 28, 2023

Generative AI for enterprises now basically allows every type of company to personalize their content (marketing) and customer interactions, fast, in a relevant manner and at very large scale. Samsung Food, too, uses generative AI to create meal plans and build grocery lists. The age of AR will usher in full transparency.

CX 62

CX Customer Experience Entertainment Gaming 62

Gainsight

JANUARY 8, 2019

From AI to cloud infrastructure to security and beyond—whatever you can think up, chances you can learn more about it at IBM Think. The DX3 agenda consists of keynotes and breakout sessions, networking opportunities, and an interactive show floor where attendees can try the latest tech innovations. DX3 | March 6-7, Toronto, Canada.

B2B 45

B2B Entertainment Machine Learning B2C 45