Intercom

OCTOBER 10, 2024

We’ve just hosted our inaugural AI customer service summit, Pioneer , and there are so many incredible insights and stories to share. Thousands of customer service and tech enthusiasts joined us, both in person in London and online via livestream, to explore how AI is transforming the support space.

AI 72

AI Customer Service Entertainment Technology 72

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Today, most people spend a substantial amount of time on social media. Photo by Duy Pham on Unsplash.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Fonolo

OCTOBER 10, 2018

The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands. The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Zendesk

FEBRUARY 16, 2021

Media and Entertainment. Supplement your support data by connecting it with buyer data from internal and third-party systems such as e-commerce software, OMS, and social media so that your developers and admins can build the most optimal digital customer experiences. Media and Entertainment. Manufacturing.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

Aquire

AUGUST 12, 2021

To help you cut through the noise, we’ve put together this list with 12 customer engagement tools: 1) Social Networks. Using social media has become a fundamental part of being a customer – Business2Community found that 63 percent of millennials use social media to keep up to date with brands. Image source.

Social Media 98

Social Media Retail Entertainment Customer Survey 98

CSAT.AI

DECEMBER 16, 2021

AI based technologies are available which identify empathetic language and abusive language. As a bonus, it assists in preventing escalations like social media backlash or legal nightmares. Finance, insurance and health care all suffered , along with many industries like live entertainment that came to a complete halt.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Shep Hyken

APRIL 1, 2022

Whether it is shopping, banking, working, entertainment, or even dating, digital options are available nowadays, and people are using them. . Customers use multiple digital channels like email, SMS, social media, smart apps, and more. AI with Human Touch. In the coming year, AI will be used with a human touch.

CX 77

CX Social Media Artificial Intelligence Entertainment 77

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. A Multi-Channel Future. The Panelists.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? AI systems have become supercharged at doing just this very thing at high speeds, and with as much data as is available. In the world of AI, the line between influence and manipulation is clouded with intent. Manipulation.

Machine Learning 251

Machine Learning Customer Experience Artificial Intelligence E-commerce 251

Aquire

SEPTEMBER 21, 2021

With this new found agility and funding, Ford was able to turn its attention to creating novel projects such as the cutting edge in-vehicle communications and entertainment systems, Ford SYNC and MyFord Touch. The company is also looking into software to monitor social media and gain insight into what consumers think of its brands.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

UJET

AUGUST 6, 2019

With the launch of smartphones and social media, channels became more augmented. . Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. . Social media apps reinforce content sharing through photos, videos, and more.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Social Media Entertainment 78

CSAT.AI

JANUARY 4, 2023

Your digital channels like chat and social media are opportunities. Some customers are drawn by your sales, others by new products or clever, entertaining marketing and some by excellent service. Even if a chat begins with a bot it’s important for retention that a potential customer can escalate to a live agent when needed.

Net Promoter Score 79

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 79

ProProfs

NOVEMBER 18, 2018

Social media has taken to quizzes with much excitement and efficiently draws in a large audience. Interactive and entertaining, people are always inquisitive to learn more about themselves. They do so by organizing quizzes on social media handles. Do you have the skills to apply AI to drive marketing performance?

Social Media 79

Social Media Entertainment Construction Compliance 79

Zendesk

JANUARY 17, 2023

Today’s customers are shopping across more channels—that includes social media. Forbes reports that 37% of Gen Z view shopping as a form of entertainment , and that generation finds their entertainment on social media apps. Shopping anytime, anywhere.

Retail 52

Retail Social Media Customer Experience Entertainment 52

Fonolo

FEBRUARY 19, 2019

One the recurring tropes in our industry is that consumer behavior and/or new channels and/or AI will lead to a decrease in the importance of the plain old phone call. AI is Not Reducing Call Center Agent Employment. Keeping AI and Chatbots in Perspective. No term has been more abused in our industry than “AI.”

Contact Center 62

Contact Center AI Artificial Intelligence Entertainment 62

CSAT.AI

MAY 1, 2019

In 2017 the report revealed five of the top ten brands for millennials were in the media and entertainment space with Disney at number one (with another three that crossed over into that: Apple, Amazon and Google). It is clear that media and entertainment brands have the greatest emotive pull for this generation.

Entertainment 52

Entertainment Social Media Sentiment Analysis Omnichannel 52

Steven Van Belleghem

APRIL 20, 2021

They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Onstage haters.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Steven Van Belleghem

OCTOBER 15, 2023

While the parks and experiences division – which includes cruises, live entertainment and theme parks – made up 34% ($29B) of revenue and 66% ($8B) of the operating profit. But they will also route a mini parade, or send characters to busy locations to entertain the crowds while they wait.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

CSAT.AI

MARCH 27, 2023

Using gamification or entertaining methods of asking, along with intelligent timing of the ask, improves response rates. Social listening and behavioral analysis are helpful too. AI driven tools, like CSAT.AI , reduce the historical manual labor of data collection. Smart surveys are one way of doing this.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Zendesk

JULY 27, 2021

As a customer base grows—and the number of tickets grows with it—implementing AI and machine learning can help the support team manage inquiries more efficiently. AI tools can unify data, bringing all customer information—including purchase history, billing information, social media data, and loyalty programs—into one place.

CX 52

CX Manufacturing Healthcare Entertainment 52

Steven Van Belleghem

FEBRUARY 19, 2020

People love to talk about Her and Ex-Machina when it comes to AI (which are fantastic movies, don’t get me wrong), but goofy, silly KITT was actually one of the first (yes, not the only one, but he was my favourite) to get it almost right. Everything in his world is orchestrated. Ethics will become huge in the following years.

Entertainment 52

Entertainment Customer Experience Artificial Intelligence E-commerce 52

Zendesk

JANUARY 3, 2023

Investing in artificial intelligence (AI) is investing in your customers. AI can also be powerful in delivering the seamless experience customers demand. Designed to help Gen Z customers manage their money, the app uses an AI chatbot to connect with people in an engaging and entertaining way. gated-cta-in-post].

CX 52

CX Finance Artificial Intelligence AI 52

Retently

JANUARY 27, 2025

With about a billion users scrolling through their feeds daily, TikTok is no longer just a social media platform its a discovery engine where shoppers stumble upon products they never knew they needed (but cant resist buying!). Aim for 15-30 seconds of fast-paced, entertaining content. What does this mean for your brand?

Start-ups 116

Start-ups Engineering Real Estate AI 116

Comm100

NOVEMBER 15, 2023

In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs. Contrast this with a modern, AI-supported omnichannel approach. The game is on—are you ready?

Gaming 45

Gaming Omnichannel Entertainment AI 45

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Aquire

AUGUST 27, 2021

Hyper-personalization is the use of artificial intelligence (AI) and real-time customer data to display relevant content, products, services, and information to each individual user or customer. As with most online entertainment companies, Netflix has built a recommendation algorithm to make experiences more relevant to its customers.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Predictive Analytics 52

Steven Van Belleghem

SEPTEMBER 26, 2019

This is a very entertaining and enjoyable manner to learn some really valuable business lessons. Surprisingly, this is not a pure marketing blog, but covers a lot more subjects: in fact, he talks about our culture – from systems thinking and AI to learning, space, Moore’s law and retail- and about how we can change it.

Innovation 52

Innovation Customer Experience Entertainment Machine Learning 52

SugarCRM

NOVEMBER 25, 2021

Marketers have addressed these issues with marketing automation , which enables them to market on multiple channels online (email, social media, websites, etc.) They can be entertaining for site visitors and increase site visits and the time spent on a page. more effectively.

B2B 55

B2B Artificial Intelligence CRM Education 55

Neosperience

JULY 25, 2023

In recent years, however, there has been more and more talk about cross-media and trans-media , at the center of the choices of the franchises protagonists of today’s popular culture. We have therefore selected two exemplary scenarios for the inclusion of AI in an omnichannel Customer Experience.

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

VOZIQ

APRIL 14, 2023

You’ll learn how to integrate people, process and technology to optimize relationships with every customer, achieve seamless collaboration across customer-facing functions, and make the most of today’s leading social platforms. The post Books on Customer Service That Are a Must Read appeared first on VOZIQ AI.

Customer Service 40

Customer Service Entertainment Social Media B2C 40

VOZIQ

APRIL 14, 2023

You’ll learn how to integrate people, process and technology to optimize relationships with every customer, achieve seamless collaboration across customer-facing functions, and make the most of today’s leading social platforms. The post Books on Customer Service That Are a Must Read appeared first on VOZIQ AI.

Customer Service 40

Customer Service Entertainment Social Media B2C 40

Retently

MARCH 18, 2019

For example, the biggest initial selling point of Netflix was its simplicity – a great online entertainment service that saved you time. Having support reps answer phones and emails is a nice start, but many customers are likely to contact you on social media too. That trend continues to this day.

Net Promoter Score 126

Net Promoter Score NPS Customer Retention Innovation 126

C3Centricity

JUNE 28, 2018

One exciting improvement to information analysis that is now available to any business is the use of AI and machine learning. As AI and machine learning distance us all from the data sources, we are at risk of losing the means to make sense of it all. 11 entertainer. They call it MMO 3.0. 2 designer. 12 alchemist. 13 connector.

Machine Learning 99

Machine Learning Start-ups Innovation Entertainment 99

C3Centricity

JUNE 28, 2018

One exciting improvement to information analysis that is now available to any business is the use of AI and machine learning. As AI and machine learning distance us all from the data sources, we are at risk of losing the means to make sense of it all. 11 entertainer. They call it MMO 3.0. 2 designer. 12 alchemist. 13 connector.

Machine Learning 91

Machine Learning Start-ups Innovation Entertainment 91

SurveySensum

SEPTEMBER 25, 2024

For example, they use AI to identify significant life phases, such as when their customers decide to purchase a house; for example, they will be ready with the necessary loan products, home insurance, and a roadmap of steps to follow. With AI, you can easily automate feedback collection and gather insights from channels.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

Steven Van Belleghem

NOVEMBER 28, 2023

Social media and the Big Tech ecommerce giants have been personalizing their content and communications for years now, but most other sectors have been found wanting in that area. Samsung Food, too, uses generative AI to create meal plans and build grocery lists. The age of AR will usher in full transparency.

CX 62

CX Customer Experience Entertainment Gaming 62