ECXO

MARCH 6, 2025

For instance, some companies form a CX governance board comprising senior leaders from sales, marketing, operations, services and finance, chaired by the CX executive sponsor. B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions.

CX Transformation 339

CX Transformation B2B CX Government 339

Uniphore

JANUARY 4, 2022

Conversational AI Platform. Conversational AI. Emotion AI. Conversational AI Platform. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. U-Self Serve. Case Studies. White Papers.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Callminer

FEBRUARY 4, 2021

Doing so ensures clients can still avail of the company’s services without fully draining their finances. In a world of finance, many customers will be needing help in a difficult time. You can use AI to comb through and find the common themes and analyze which trends you need to prepare your reps to handle. Andrew Roderick.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

Uniphore

JANUARY 26, 2022

Conversational AI in Banking – Practical Use-Cases for Achieving ROI. Join Daniel Faggella, Head of Research for Emerj, as he explores the current and future state of conversational AI in banking with Kimberley West, Director of Product Marketing for Uniphore. Three real-world use cases of AI in finance.

AI 130

AI Finance CX Technology 130

ECXO

JANUARY 21, 2025

The damage to their reputation and finances was irreversible. Consider outsourcing or AI-driven tools if scaling is an issue. Reputation Ruined: Apex went from being a beloved brand to a cautionary tale in the tech world. Max finally realized the gravity of the situation when the company had to lay off half its workforce.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

SurveySensum

MARCH 10, 2025

It goes beyond just words; it identifies sentiment, intent, and patterns using AI and NLP. Instead, you can leverage AI-powered conversational analytics to listen, understand, and act on customer feedback in real time. Using AI, Conversational Analytics detects whether customer feedback is positive, neutral, or negative.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Callminer

DECEMBER 17, 2019

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. The introduction of AI in call centers may revolutionize the industry. Call Center Finance Statistics.

Contact Center 207

Contact Center Finance AI Innovation 207

Lightico

JANUARY 28, 2024

The world of Auto Finance is marked by a paradox – while the industry fuels the consumers auto dreams, the behind-the-scenes reality is often obscured by mountains of paperwork. From loan applications, support income documents, welcome letters, to vehicle titles, the sheer volume of documents is staggering.

Finance 52

Finance AI Artificial Intelligence Data Entry 52

RateMyService

APRIL 22, 2025

What the board isnt going to get is why we need to spend so much on an AI chatbot. Show them that the AI chatbot will slash Customer Effort Score (CES) by five points and increase repeat purchases , adding $150,000 in the first sixmonths. Your finance team already has them. We all get it. Six months of hard work, down thedrain!

Net Promoter Score 52

Net Promoter Score Gambling Finance NPS 52

Ameyo Callversations

APRIL 18, 2022

Businesses increasingly shift focus towards scalable conversations with customers, leveraging advanced conversational AI platforms to meet consumer expectations. As a result, the Conversational AI market is set to grow 30% annually until 2024, with more use-cases emerging to solve critical challenges.

AI 98

AI Machine Learning Omnichannel CRM 98

Ameyo Callversations

APRIL 18, 2022

Businesses increasingly shift focus towards scalable conversations with customers, leveraging advanced conversational AI platforms to meet consumer expectations. As a result, the Conversational AI market is set to grow 30% annually until 2024, with more use-cases emerging to solve critical challenges.

AI 98

AI Machine Learning Omnichannel CRM 98

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?

AI 98

AI Unstructured Data Engineering Start-ups 98

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Commbox Chatbots: Use Conversational AI to Boost Your Sales. What are Chatbots? .

Sales 98

Sales AI Healthcare Omnichannel 98

Lightico

JULY 8, 2021

Update: Due to the coronavirus outbreak, many of the planned auto finance conferences have been postponed or canceled. Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance.

Finance 52

Finance Compliance Retail Innovation 52

NGDATA

MARCH 6, 2024

Leveraging AI and machine learning will help credit unions provide personalized recommendations. Source The post Forecasting the Future of Finance appeared first on NGDATA. The financial sector is evolving rapidly, and traditional financial institutions need to adapt to emerging technologies.

Finance 52

Finance Machine Learning AI Technology 52

Retently

MARCH 11, 2025

Example : If a lot of support tickets are about refund delays, the CX Manager works with the finance team to improve refund processing times or set better expectations in post-purchase emails. Instead of waiting for an agent, an AI-powered chatbot can check order status in real-time and provide the right answer instantly.

CX 116

CX Customer Experience Net Promoter Score NPS 116

CommBox

SEPTEMBER 20, 2021

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). Chatbots can manage 30% of live chat communication. Read the full case study.

AI 96

AI Customer Service B2C Real Estate 96

Uniphore

NOVEMBER 11, 2021

For the finance industry, the global pandemic was a watershed moment. Today, conversational AI is helping businesses capitalize on every customer interaction across every channel. Today, conversational AI is helping businesses capitalize on every customer interaction across every channel.

Net Promoter Score 130

Net Promoter Score Contact Center NPS Finance 130

CX Network

AUGUST 25, 2023

Key learnings around generative AI, customer trust and new regulations from All Access: CX Financial Services 2023

Finance 96

Finance CX AI 96

Lightico

MARCH 19, 2024

The UK car finance industry is currently facing a significant challenge as the Financial Conduct Authority (FCA) investigates past lending practices. This would further strain bank finances and potentially damage their reputation within the regulatory landscape.

Finance 52

Finance Compliance Data Entry Legal 52

CommBox

OCTOBER 5, 2021

That’s why WhatsApp developed an API interface that allows you to integrate external tools such as Commbox, an AI-powered WhatsApp chatbots creation platform. Commbox WhatsApp Chatbots – Utilize AI in WhatsApp API. AI and process automation capabilities. 5 Reasons to use Commbox Customer Communication Platform .

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

Hodusoft

FEBRUARY 1, 2023

The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. What to look for in a business phone system for banking and finance?

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Kaye Chapman @kayejchapman.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Customer Think

APRIL 9, 2024

Auditoria delivers on Trust, Privacy, and Global Scale as part of its commitment to Innovation in AI for the Office of the CFO

Finance 64

Finance Innovation AI 64

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. Industry: Banking and finance. The beauty of AI customer service is how it can work together with human agents to help both customer and agent. Industry: Healthcare.

AI 84

AI Customer Service Healthcare B2C 84

Lightico

SEPTEMBER 5, 2024

Moreover, enhancing efficiency through automation and AI can lead to better risk management and compliance. The Role of AI and Autonomous Solutions To address these challenges, lenders must look beyond traditional LOS and consider implementing AI and Autonomous solutions.

AI 98

AI Compliance Non-Profits Technology 98

CX Network

JULY 29, 2024

CX Network’s top 20 CX leaders in financial services share what they are most excited about

Finance 64

Finance CX AI 64

Uniphore

NOVEMBER 16, 2021

More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Using conversational AI to automate ACW improves the experience for both your customers and your agents, while driving productivity and accuracy. And shift we did.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

CX Network

MARCH 7, 2024

In the world of finance, wealthy clients demand sophistication, foresight and bespoke solutions. Jackson Ng explains how AI can deliver

AI 64

AI Finance 64

RateMyService

APRIL 14, 2025

Emerging technologies like AI offer hope, but without the ability to connect efforts to business value, even the most promising tools wont savethem. Call toaction Connect with finance teams. The era of gut-feel customer experience (CX) is over. There is increased pressure on teams to deliver better CX. The future is clear.

CX 52

CX Scorecard Finance NPS 52

Beyond Philosophy

SEPTEMBER 19, 2020

Customer Science to me in the integration between a number of existing disciplines; Behavioral Science, Technology (AI) and Big data. Few organizations employ a scientific approach to customer behavior, choosing instead to focus on a company’s finance or operations. Key Takeaways.

Finance 158

Finance Technology Technology AI 158

Intercom

OCTOBER 10, 2024

We’ve just hosted our inaugural AI customer service summit, Pioneer , and there are so many incredible insights and stories to share. Thousands of customer service and tech enthusiasts joined us, both in person in London and online via livestream, to explore how AI is transforming the support space.

AI 72

AI Customer Service Entertainment Technology 72

SurveySensum

DECEMBER 30, 2024

Qualtrics Large enterprises Predictive analysis Benchmarking Advanced reporting capabilities AI-enabled analytics Contact Qualtrics for pricing details 4.4 Qualtrics Large enterprises Predictive analysis Benchmarking Advanced reporting capabilities AI-enabled analytics Contact Qualtrics for pricing details 4.4

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Customer Think

APRIL 26, 2024

In today’s fast-paced world, where digital transformation is the norm, no-code AI automation emerges as a revolutionary force reshaping various industries. From finance to healthcare, manufacturing to retail, the applications of no-code AI automation are boundless.

AI 52

AI Manufacturing Finance Healthcare 52

Uniphore

DECEMBER 17, 2021

That’s where conversational artificial intelligence (AI) and automation can help. Source: “ United Healthcare, Humana Top Healthcare Satisfaction Ratings ,” Nathan Eddy, Healthcare Finance, September 2021. AI Adoption in Healthcare. 83% of healthcare organizations have an AI strategy in place. In-call guidance.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Callminer

SEPTEMBER 1, 2020

Downtime encouraged participants to check out virtual trivia, live artificial intelligence (AI) and analyst think tanks, an exhibit hall staffed by lively sponsors, a scavenger hunt and more — all from the comfort of home. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

NGDATA

DECEMBER 6, 2023

Digital technology and AI have revolutionized finance. Source The post A Banker’s Guide to Digital and AI Transformation Success appeared first on NGDATA. According to McKinsey's Eric Lamarre, following a proven roadmap can provide banks a competitive advantage in the never-ending process of digital transformation.

AI 52

AI Finance Technology Technology 52