Execs In The Know

MARCH 4, 2022

A customer journey analytics solution that leverages AI and machine learning becomes more valuable over time, as historical data informs forecasts to better predict which customers are most likely to take specific actions next. Choose a customer journey analytics solution that learns over time. Guest post written by: CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

InteractionMetrics

JULY 22, 2019

You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions. One of my friends has stage 4 breast cancer.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

InteractionMetrics

JULY 22, 2019

You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions. One of my friends has stage 4 breast cancer.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40