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Evolving Together: Meet the Keynote Speakers Defining the Future of CX at CRS Clearwater

Execs In The Know

If youre in customer experience (CX) and not attending the Customer Response Summit (CRS) in Clearwater Beach, Florida, from March 3-5, 2025, you might want to clear your calendar because this is where the future of CX comes to life. At T-Mobile , Christie is on a mission: fuse the best of AI with the irreplaceable power of human connection.

CX 52
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What is Customer Journey Analytics?

Execs In The Know

A customer journey analytics solution that leverages AI and machine learning becomes more valuable over time, as historical data informs forecasts to better predict which customers are most likely to take specific actions next. Choose a customer journey analytics solution that learns over time. Guest post written by: CallMiner.

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Want to Improve the Patient Experience? Stop Sending Bad Surveys

InteractionMetrics

You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions. One of my friends has stage 4 breast cancer.

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Want to Improve the Patient Experience? Stop Sending Bad Surveys

InteractionMetrics

You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions. One of my friends has stage 4 breast cancer.